Important
Starting from September 10, 2026, you can access the new interface for the WhatsApp campaign creation form. Learn more here.

Once this interface is available on your Qontak account, you can still access the old campaign creation page by clicking ‘Use previous version’ until a maximum of October 10, 2026.

You can also provide feedback on this new interface by clicking ‘Give feedback’.

The Campaign (Broadcast) menu is one of the features in the Chat Panel that allows users to send messages to many people at once. This feature is also commonly known as broadcast messages. Through campaigns, you don’t need to open the chat column for each contact to send them the same message. Moreover, the time required to send messages to many contacts becomes shorter and easier.

As of October 12, 2023, WhatsApp has implemented Template Pacing which may affect your broadcast campaigns. Learn more here. 

You can also learn about:
[Blog] What is WhatsApp (WA) Blast? 
[Blog] How to Send WhatsApp Broadcast Without Saving Contacts to Thousands of Numbers

Here is how to Send WhatsApp Blast Messages:

1. Log in to your Qontak Omnichannel account.

2. Go to the Campaigns Menu, then click "WhatsApp".
   
    

3. This is the web view that appears after you click the Campaigns menu. To send a WhatsApp blast message, you need to click “New campaign Message”.
   

4. Fill in the information in the available fields and make sure your balance is sufficient. On the right side, your remaining balance will be displayed, and if your balance is less than the number of contacts you want to broadcast to, you will receive a pop-up notification with a “Top Up” button.
   
   You can proceed with the broadcast if your balance is sufficient. 
   Explanation

   No.	Feature Name	Description
   1	Campaign name	Name of the campaign.
   2	Sender	The sender of the campaign.
   3	Recipient list	List of campaign recipients.
   4	Template	Campaign message template. This section also includes an evaluation of the template. The system will assess whether the template you selected has Status Connected, High Quality Rating, and High Template Quality.
   5	Content message	Campaign message content.  Includes: - Media header (if you insert media) - Message (Message content) - Variable Mapping (mapping of campaign message content).
   6	WhatsApp balance	WhatsApp balance.
   7	Preview message	Preview of the campaign message template that will appear.

5. Then check ‘Select division’ to determine who the campaign will be assigned to for sending. Next, choose the campaign sending system whether it will be sent now (Send now) or later (Send later). If all data has been filled out, click “Send campaign”.
   

6. A pop-up notification will appear if the data you submit is correct.
   
   If the data you entered is incorrect or incomplete, the system will automatically display a notification on the field such as “field is required”. Also, within one broadcast, you will be given a 5-minute interval before you can do the next broadcast.