Through Qontak CRM, you can manage tickets through several stages. You can also set the priority scale of the ticket for the urgency of certain constraints. This feature helps track processes in the customer service flow. Here is an overview of the Tickets menu.
- In your Qontak CRM, go to the Tickets menu.
- Then, a page like the following will appear.
No. Name of Button/Column Description 1 Create Tickets Click this button to create a new ticket. You can learn how to create a new ticket here. 2 Filter
You can filter tickets by:
- Created date
- Last activity date
- Test Ticket Field
And Associated with:
3 Pipeline tickets This field describes what tickets are showing 4 Board view/Table view Click these buttons to change the appearance of the ticket list as a column (board) or list (table) box. 5 Search bar Take advantage of this column to search for specific tickets. 6 New Contains a list of new tickets that have not been assigned. 7 Assigned Contains a list of tickets that have been assigned. 8 In progress Contains a list of tickets that have been assigned and are in process. 9 Done Contains a list of tickets that have been processed. 10 +Create Tickets Button to add a new ticket at that stage. You can learn how to create a new ticket here.
This is an overview of the Ticket on Qontak CRM.