Through Qontak CRM, you can manage tickets through several stages. You can also set the priority scale of the ticket for the urgency of certain constraints. This feature helps track processes in the customer service flow. Here is an overview of the Tickets menu.

1. In your Qontak CRM, go to the Tickets menu.
2. Then, a page like the following will appear.
   
   Explanation:
   

   No.	Name of Button/Column	Description
   1	Create Tickets	Click this button to create a new ticket. You can learn how to create a new ticket here.
   2	Filter	You can filter tickets by: Stages Priority Reporter Assignees Created date Last activity date Test Ticket Field Test Categories And Associated with: Contact Company Product Tasks
   3	Pipeline tickets	This field describes what tickets are showing
   4	Board view/Table view	Click these buttons to change the appearance of the ticket list as a column (board) or list (table) box.
   5	Search bar	Take advantage of this column to search for specific tickets.
   6	New	Contains a list of new tickets that have not been assigned.
   7	Assigned	Contains a list of tickets that have been assigned.
   8	In progress	Contains a list of tickets that have been assigned and are in process.
   9	Done	Contains a list of tickets that have been processed.
   10	+Create Tickets	Button to add a new ticket at that stage. You can learn how to create a new ticket here.

This is an overview of the Ticket on Qontak CRM.