Through Qontak CRM, you can manage tickets through several stages (stages). You can also set the priority scale of the tickets for the urgency of certain issues. This feature helps track the process in the customer service workflow. Here is an overview of the Tickets menu.

1. In your Qontak CRM, go to the Tickets menu.

2. Then, a page like the following will be displayed.
   
   Description:

   No.	Feature Name	Explanation
   1	Ticket Filter Tab	Groups tickets based on certain categories. Learn more about ticket filtering here.
   2	Download	Click this button to download tickets. You can download tickets in Table View or Board View mode. Here is the display for downloading tickets in Table View mode: You can download tickets individually or in bulk by checking the checkbox that appears. Here is the display for downloading tickets in Board View mode:
   3	Create ticket	Click this button to create a new ticket. You can learn how to create a new ticket here.
   4	Ticket pipeline	This column describes which tickets are displayed.
   5	Filter	You can filter tickets more specifically based on: Stage Priority Reporter Assignee Created date Last activity date Test Ticket Field Test Category SLA Target And Associated with: Contact Company Product Task
   6	Board view/Table view	Click these buttons to change the ticket list display to boxes in columns (board) or list (table).
   7	Search bar	Use this field to search for a specific ticket.
   8	Ticket list	Shows information about the list of tickets that have been created such as: - Ticket name - Ticket ID  - Stage where the ticket is located - Ticket priority - Ticket SLA target You can hover the cursor to see details of the set SLA target. - Due date - Assignee showing to whom the ticket is assigned. - Last activity related to the ticket.
   9	Actions	Contains action buttons to Edit, Duplicate, and Delete tickets.

That is an overview of Tickets in Qontak CRM.