After integrating Omnichannel with CRM, you can then create a ticket template that is useful for submitting tickets on the Inbox page. Here are the steps.

1. Enter the Integration menu.
2. Select Channel Integrations, then click Qontak CRM.
   
3. Click the “Create template” button.
   
4. Enter the name of the template in the Template name field and also enter a description if needed.
   
5. In the Type section, select Ticket.
   
6. Select the Pipeline you want.
   
   

   - You have to create Pipeline and Stage in CRM first.
   - Users must choose a pipeline to be able to choose a stage.

7. Select the Stage to submit ticket.
   
   

   You have to set up Pipeline and Stage in CRM first.

8. In the Resolved stage section, you can choose which stage the ticket will be resolved at.
   
9. Then, click “Save”.
10. Then the template that you created will appear in this section.
    
11. You can also click "Action" and select Edit to change the template or Delete to delete the template.