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How to View Bot Performance on Reports

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Learning
  • Updated

On Qontak, you can see bot performance via the Report menu. This feature allows you to see how the bot is performing in handling customers, such as seeing how many chat rooms the chatbot has resolved. Here are the steps.

  1. Enter the Report menu.
  2. And select Bot Performance.
    Image_054.png
  3. Then the bot performance report will be displayed as follows.
    1.png

    No.

    Report Name/Button

    Description

    1

    Bot filter

    To filter reports based on a certain time range.

    2

    Ikon download

    To download the report.

    3

    Conversation resolved by bots

    Shows the total chat that has been resolved by the chatbot.

    4

    Conversation assigned to agents

    Shows the total number of conversations assigned to agents

  4. Apart from that, you can also view the Performance trend graph, which contains a comparison between conversations resolved by bots and those assigned to agents.
    Image_066.png
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