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Supervisor Access Overview

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Mekari Help Center
  • Updated

In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions:

  1. Go to page https://chat.qontak.com/login. Then enter the Username and Password. Then click "login".

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  2. You will be directed to the main Omnichannel page.

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    Admin can access Inbox, Broadcast, Contact, Chatbot, Reports, Finance and Channel Integrations.

  3. Under the conditions, Supervisor can also access online/offline status and room history in the inbox form.
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  4. In the Channel Integrations Webchat Menu, Supervisor can open the settings form by clicking "Settings".

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  5. On Channel Integrations Whatsapp, Supervisor can open the settings form by clicking "Settings" or clicking "+ Add Whatsapp Account" to connect a Whatsapp account.

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  6. In Channel Integrations Facebook, Supervisor opens messenger by clicking the "open" icon and connects another Facebook account by clicking "+ Add Facebook Account".
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  7. On the Instagram Channel Integrations menu, Supervisor can view registered Instagram and deactivate the Instagram account by clicking "Disconnect" and can also connect other Instagram accounts by clicking "Add Instagram account".
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  8. On the Channel Integrations Email menu, Supervisor can open detailed email information that has been registered.
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    Click an email > then the system will open the Email Account Information form.
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  9. On the Channel Integrations Telegram menu, Supervisor can set up a telegram channel by clicking "Settings".
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  10. On the Channel Integrations Twitter menu, Supervisor can view Twitter accounts connected to Qontak.
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  11. On the Channel Integrations Line menu, Supervisor can only see connected Line accounts.


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  12. On the Channel Integrations Livechat menu, Supervisor can only see connected Livechat accounts.

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  13. On the Qontak CRM Channel Integrations menu, Supervisor can see a list of registered Qontak CRM accounts.
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  14. Meanwhile, on the Settings menu, Supervisor can access the following submenus.

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