On Qontak, you can now perform Self Top Up for Unique Visitor and WhatsApp Conversation, allowing you to top up your WhatsApp conversation balance independently without having to contact the Qontak support team. Here are the steps:

If your unique visitor or WhatsApp conversation balance is below 40%, you will receive a notification to top up as follows.

1. Log in to your Qontak account, then select the Subscriptions menu.

2. In the Package tab, click “Top up quota”.
   

   The top-up balance will be marked as "Paid" if the payment is made according to the amount on the sales order, and if your company applies PPH deduction, you can perform the top up through the Qontak support team.

3. Next, you will be directed to the Top up balance page. Then, click "WhatsApp conversation balance" to add the WhatsApp Conversation balance you want to top up.
   

4. Then fill in the Top up amount.
   

   1. When performing a Top up, the order details will show some changes regarding VAT, namely:
   a. From “VAT 11%” to VAT (12% x 11/12).
   b. The 11/12 factor is applied due to the “Other Tax Base (DPP Nilai Lain)”.
   c. Other Tax Base (DPP Nilai Lain) is the Tax Base of Other Values.
   d. Other Tax Base is calculated from the new bill after discount multiplied by the factor: 11/12 based on PMK-13/2024 related to VAT 2025.
   e. The VAT rate changes to 12%.
   Tax calculation changes:
   Previously:
   - VAT 11% = Subtotal x 11%.
   - Total Payment = Subtotal + VAT 11%.
   Afterwards:
   - VAT (12% x 11/12) or 12% of Other Tax Base = Subtotal x 11/12 x VAT 12%.
   - Total Payment = Subtotal + VAT (12% x 11/12).
   2. Orders below Rp1,000,000 will incur a transaction fee of Rp 4,000.
   3. Orders of Rp1,000,000 or more will not incur a transaction fee.

5. Enter the Quantity of unique visitors or WhatsApp conversation balance or both (if you want to top up the number of unique visitors or WhatsApp conversation balance).
   

   - The minimum top up amount for unique visitors is Rp 300,000/500 unique visitors, in multiples. Specifically for Monthly Unique Visitor (MUV) top up, split top-up is not available for the Self Top-Up system, so the amount you enter will be automatically top up in the Qontak system. If you want to perform a split Top Up MUV, please contact the Qontak Support team.
   - The minimum top up balance for WhatsApp conversation is Rp 500,000. In this case, the minimum WhatsApp Conversation balance top up has been lowered from Rp1,000,000 to Rp500,000 to make it easier for you to keep the balance active, and this minimum limit can be configured through system settings according to operational needs.
   - If you have an outstanding balance, when you perform a top up, the system will first settle the outstanding balance.
   - The remaining balance will be set as additional top-up balance. For example: If you have a remaining balance of Rp 5,000 and top up Rp 1,000,000, then:
   * Rp 5,000 → will be used to settle the outstanding amount.
   * Rp 995,000 → will be reloaded as additional balance.

6. Click “Continue” to proceed to the payment stage.
   

7. After that, you will be directed to the order confirmation page. On this page, you can still make changes to the order and a summary of the order will also be displayed. If you are sure, you can click “Continue payment”.
   

   Billing information will also be sent to the email address listed on the order confirmation page.

8. Then, you will be directed to the sales invoice page of your order and select the payment method you want to use. There are three payment methods you can choose from: Virtual Account, Credit Card, or OVO.
   

   - The Sales Invoice is only valid until H+1 (the next day at 11:59 PM). If it is past H+1 at 11:59 PM, we recommend creating a new sales order.
   - It is important to note that payments made via credit card will incur an additional transaction fee of 3.5% based on the total amount billed to create a new sales order.

9. After the payment is successfully made, your payment status in the Subscription section under the Settings menu will change from Awaiting payment to Paid.
   

10. You can click “Download invoice” to download the proforma invoice. Below is the appearance of the downloaded proforma invoice.
    

    If you require a Tax Invoice for payment, please contact the Qontak support team by sending the Sales Invoice proof you have downloaded.

11. You will also receive a confirmation email that the payment has been successful as shown below.
    

    The payment email can only be sent to the email of the user who made the top-up request. If you need a cc to another email, we recommend forwarding the confirmation email we send.

That concludes the explanation on how to perform Self Top Up for Unique Visitor and WhatsApp Conversation. Next, learn here about how to download Sales Invoice and Sales Order documents for Self Top Up.