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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • The Geographic Report Type Explanation

    1. GPS Check-In The GPS Check-In report displays a Google Maps map showing the User's Check-In location on the Tasks that are selected within a specific time period. When a check-in location is cl...

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  • How to Submit Media on Mobile Version

    Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages. Here are some of the media provided in sending messages to the Inb...

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  • How to View Tasks on Web Version

    The Task is a Qontak CRM feature where users can list and report their activities. These activities can be in the form of planned visits, follow-ups, and others.To view the Tasks view on the Web, y...

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  • How to View Contact Appearance on Mobile Version

    Not only available on the Qontak CRM web-based, but the contact menu can also be found in Qontak CRM on your iOS or Android. To find out how to display and use the contacts feature on your Mobile P...

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  • How to Create, Edit, and Delete Tickets in Qontak Mobile

    In addition to the Mekari Qontak website, ticket management can also be done through the mobile application. You can set ticket priorities based on the urgency of the issue directly from your mobil...

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  • How to Create Conditional Formatting for Property Deals

    Mekari Qontak introduces a feature that will make it easier for you to create Deals Properties in conditional format. This Conditional format feature is designed to help you in reducing errors that...

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  • How to Block and Unblock Contacts on the Web Version of Mekari Qontak Omnichannel

    On Qontak Omnichannel, you can receive and reply to chats from customers via Inbox. In certain conditions, you need a Block contact feature to prevent spam. You can use this feature on Qontak Omnic...

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  • How to Manage Package Usage Conversation

    Package Usage on Qontak Omnichannel describes the activity of using and managing quotas for inbound and outbound messages displayed in graphs and reports. To see the Package Usage view on the Web, ...

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  • How to View and Download CES on Reports

    The Reports menu on the Mekari Qontak shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contacts, CS...

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  • How to View Tasks Display on Qontak Mobile

    The Task is a Qontak CRM feature where users can list and report their activities. These activities can be in the form of a Visit Plan, Follow Up, and others.To view the Tasks view on the mobile, y...

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