Learning Center Mekari
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How to Set Workload Limits in Agents Management
Agents Management is a Qontak Omnichannel feature consisting of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing features in agent management...
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How to Edit Breadcrumb Access
Data transparency management has become a need that requires our attention. Breadcrumb is a setting feature enabling the previous owner/owner of contact, company, and deal data is given special per...
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How to Export and Download Customer Data
The Export and Download Customer Data features allow you to export customer data from the Customers module based on a created layout. With this feature, you can specify the information to be includ...
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How to Create, Delete, and Duplicate Ticket Layouts in Mekari Qontak CRM
Configuring column layouts on the Ticket creation page plays an important role in helping teams work more efficiently and stay focused. Without proper configuration, agents may face many irrelevant...
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[NEW] How to Create a WhatsApp Campaign Template
Campaign Menu, previously known as the Broadcast menu, is one of the features in Mekari Qontak that allows you to send bulk messages to your customers using templates approved by META, with the fol...
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How to Manage E-Commerce Integration Quota
On the Qontak e-commerce integration page, there is information that displays the e-commerce integration quota usage. Through this page, you can also see your usage and remaining quota. Here are th...
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How to Filter Contact Data and Keywords in the Inbox Search Bar
To produce more accurate data when you search for contacts or keywords, you can use filters in the search bar of the Inbox menu. Here are the steps. Enter the Inbox menu. Click on the "Search" ico...
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How to Change Personal Information on Qontak Omnichannel
If you want to change personal information, such as your full name and telephone number, from your Qontak account, you can access it through Account Settings. Follow these steps: Login to your Omn...
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How to View and Download CSAT on Reports
The Reports menu on the Mekari Qontak shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contacts, CS...
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How to View and Download GPS Check In Report
In Qontak CRM, you can view and download GPS Check-In reports from users. To view it, you must add a GPS Check In report to the dashboard. The check-in locations to be displayed in excel are for al...
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