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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Guideline Compliance and Rejection Analysis Template Campaign (Broadcast)

    The Campaign (Broadcast) menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as broadcast message...

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  • How to Filter Inbox on Mobile Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of a chat that enters the Inbox.To filter inboxes on Qontak mobile rooms, you need to fo...

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  • How to Submit Chat Template on Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In the Inbox menu, you can send chat templates to follow-up me...

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  • How to Set Workload Limits in Agents Management

    Agents Management is a Qontak Omnichannel feature consisting of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing features in agent management...

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  • How to Edit Breadcrumb Access

    Data transparency management has become a need that requires our attention. Breadcrumb is a setting feature enabling the previous owner/owner of contact, company, and deal data is given special per...

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  • How to Filter Contact Data and Keywords in the Inbox Search Bar

    To produce more accurate data when you search for contacts or keywords, you can use filters in the search bar of the Inbox menu. Here are the steps. Enter the Inbox menu. Click on the "Search" ico...

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  • How to Change Personal Information on Qontak Omnichannel

    If you want to change personal information, such as your full name and telephone number, from your Qontak account, you can access it through Account Settings. Follow these steps: Login to your Omn...

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  • How to View and Download CSAT on Reports

    The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...

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  • How to View and Download GPS Check In Report

    In Qontak CRM, you can view and download GPS Check-In reports from users. To view it, you must add a GPS Check In report to the dashboard. The check-in locations to be displayed in excel are for al...

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  • The Geographic Report Type Explanation

    1. GPS Check-In The GPS Check-In report displays a Google Maps map showing the User's Check-In location on the Tasks that are selected within a specific time period. When a check-in location is cl...

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