Learning Center Mekari
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How to Set Agent Allocation in Agents Management
Agent Allocation is a Qontak Omnichannel feature in Agents Management which consists of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing feat...
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How to Set Working Hours
CRM can also be used by the HRD Team to track employee attendance, one of which is knowing the employees' attendance on time and not on time in the Tracking Time feature. Making arrangements for wo...
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How to Filter Inbox on Web Version
Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be set according to what you want.Follow these rare steps to use the f...
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How to Edit Deal Access
In Qontak, you can set up Deal Access for each user. This is an important thing to do to maintain crucial data transparency. To do it, follow these steps. Click the CRM username in the top right c...
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How to Set Help Text on Deals
In Mekari Qontak CRM, there is a Help Text feature that provides a short instruction to assist users in creating or editing the Deals data format. Here are the steps. Log in to your CRM account th...
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How to Manage E-Commerce Integration Quota
On the Qontak e-commerce integration page, there is information that displays the e-commerce integration quota usage. Through this page, you can also see your usage and remaining quota. Here are th...
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How to Set Up Live Location Notifications on Qontak CRM Mobile App
Through the Qontak CRM Mobile App, you can disable or enable Live Location notifications. The Live Location notification feature can help employees avoid forgetting to check-in or check-out which ...
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How to Manage Qontak Omnichannel Idle Rule Settings
Through Mekari Qontak Omnichannel, you can set default settings for the entire account. You can do this by accessing the Settings menu. One of them is Idle Rule Settings. With this mechanism, chat ...
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How to Submit an Omnichannel Ticket to Qontak CRM
After creating a ticket template in the Integration menu, you can then submit the ticket. This feature in Omnichannel utilizes the Ticket feature in CRM which allows users in the chatpanel to creat...
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How to Make Additional Settings on the Response Bot
In the response bot that you have created in the Qontak Chatbot, you can make additional settings, namely, Resolve conversations to finish conversations automatically and assign agents to certain c...
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