Learning Center Mekari
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How to Set Division in Agents Management
Agents Management - Division is a Qontak Omnichannel feature consisting of Division, Agent Allocation, Broadcast, and Workload where only Admins can add or make changes to existing features in agen...
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Tags Overview
Settings is a Qontak Omnichannel feature where customers can control or make adjustments to processes or efforts to achieve goals. To create Tags on the Web, you need to follow these steps. Open ...
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How to Open and Filter Qontak Omnichannel Messages on Mobile Version
Omnichannel has a filter feature that can make it easier for you to search for messages with certain specifications that can be arranged according to your wishes.Follow these steps to use the filte...
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How to Login to Qontak Omnichannel Mobile version
This is a guide on how to log into a Qontak Omnichannel account via mobile. Here are the steps you can follow. ImportantMake sure your device meets the following criteria:Android- Android OS versio...
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Overview of Qontak Omnichannel
Omnichannel Qontak is a communication application that can unify all messages from every popular communication channel in the world. This application is integrated with various communication channe...
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How to Add Bulk Products
The Products menu on the CRM site is used to input product databases from your customers. In this tutorial, we will tell you how to add Products (Upload Products) through the website on t...
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How to Edit Contact Access and Companies Access in Qontak CRM
Data transparency management is a crucial thing to pay attention to. You can make three kinds of settings on data access (User Permission) for each of your users, namely Owned Only (users ar...
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How to Add Bulk Task
In the Tasks menu, you can add multiple tasks at once, or what is commonly known as a bulk upload task. You can do this by downloading the Excel template that has been provided and completing your ...
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How to Create, Delete, and Duplicate Ticket Layouts in Mekari Qontak CRM
Configuring column layouts on the Ticket creation page plays an important role in helping teams work more efficiently and stay focused. Without proper configuration, agents may face many irrelevant...
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How to Set Help Text in Tasks
Now in Mekari Qontak CRM there is a Help Text feature which is a short guide to help make it easier for users in the process of creating or editing Tasks data formats. Here are the steps. Log in t...
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