Learning Center Mekari
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How to Open and Filter of Qontak Omnichannel Messages on Web Version
Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be arranged according to your wishes.Follow these steps to use the fil...
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How to Sign In to Qontak CRM Account and Omnichannel on Web Version
Qontak Omnichannel and CRM users can freely sign in using only one account. The sign-in process can be done after you have a Mekari Qontak account. If you don't have an account yet, try Mekari Qont...
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How to Open, Edit, and Delete Product in the Mobile Version of Qontak
In the Qontak CRM's Product menu, you can open, edit, and delete products that have been created. Simply follow these steps. Select the “Other” menu. Then select the “Product” button. Next, ...
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How to Open, Edit and Delete Tasks on Qontak Web Version
On Qontak, you can open, edit and delete tasks that have been created. To do so, you can go to the Tasks Menu. Here are the steps: To open the Task or view the details of the task you can click...
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How to Submit Media on Qontak Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. Here are some of the media provided in sending messages to the...
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How to do Report Access Settings
With Qontak, you can report access settings. Previously, reports on Qontak could be accessed by all parties, both subordinates, and cross-teams. You can log in to qontak.com first and to make...
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How to Download Report
All reports in Qontak CRM can also be downloaded on your computer or on your laptop. Downloading reports in Qontak CRM can be done in two ways; for example, you can download the report in the Dashb...
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How to Generate Chatbot API Token on Qontak Omnichannel
Now, you can activate chatbots easily using API tokens. Later the token that you have copied must be sent to our team for the activation process. Here are the steps. Enter the Settings menu. Then ...
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Resolved Conversations Made Since September 2022
We recommend that you close/resolve conversations started since September 2022 to prevent Room Chat from not appearing when a customer chats back. Case:The disruption is in the form of Room Chat th...
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How To Manage Call History
Qontak CRM has a feature that saves all the calls you have made with Bizphone. All of these calls are stored on the Calls page. You can perform several actions such as downloading phone history, pl...
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