Learning Center Mekari
Articles
Recent activity by Learning Center Mekari
-
How to View and Edit Contacts Details in Mekari Qontak Omnichannel
In Qontak, you can see the contacts of each customer who has a conversation in the Inbox menu. The data will be saved automatically. The saved name is the same as the customer's name in the Inbox. ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to View Message Room Information on Mobile Version
Inbox is an Omnichannel Qontak feature where customer service agents handle all user complaints in the form of chats that enter the Inbox.To view message room information on mobile, you need to fol...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Add Tasks on Qontak Mobile
In the Qontak mobile CRM application, you can only add Tasks individually. To add tasks individually or individually, you can follow the steps below:Open the “Qontak CRM” apps on your smartphone.En...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Set Broadcast in Agents Management
Agents Management - Workload is a Qontak Omnichannel feature consisting of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing features in agent...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Templates Overview
Settings is a feature where customers can control or adjust the Qontak Omnichannel. To create an HSM template on the Web, you need to follow these steps. Open your Omnichannel Account. Select ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Open and Filter of Qontak Omnichannel Messages on Web Version
Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be arranged according to your wishes.Follow these steps to use the fil...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Sign In to Qontak CRM Account and Omnichannel on Web Version
Qontak Omnichannel and CRM users can freely sign in using only one account. The sign-in process can be done after you have a Mekari Qontak account. If you don't have an account yet, try Mekari Qont...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Open, Edit, and Delete Product in the Mobile Version of Qontak
In the Qontak CRM's Product menu, you can open, edit, and delete products that have been created. Simply follow these steps. Select the “Other” menu. Then select the “Product” button. Next, ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Submit Media on Qontak Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.Here are some of the media provided in sending messages to the ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to do Report Access Settings
With Qontak, you can report access settings. Previously, reports on Qontak could be accessed by all parties, both subordinates, and cross-teams. You can log in to qontak.com first and to make...
- Updated
- 1 follower
- 0 comments
- 0 votes