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Learning Center Mekari

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Articles

Recent activity by Learning Center Mekari

  • How to do Tokopedia Chat Request Integration

    On Qontak Omnichannel, you can do Request Integration and Self Integration with Tokopedia Chat. Request Integration can be done if you want to ask for our help to arrange integration through the To...

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  • Package Usage - Omnichannel

    Overview Menu Finance (Package Usage)  

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  • Product - CRM

    Adding Unit and Bulk Product Opening, Editing and Deleting Products on the Web and Mobile  

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  • Properties - CRM

    Overview Menu Properties Contact, Company dan Task Deals Products Email Service Provider Automated Actions Setting Upload & Download Payment/Ex...

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  • How To Make a Call Through Bizphone Desktop App

    1. Sign In to Bizphone to Make a Call With the Bizphone App, you can make and receive phone calls through your computer. Beforehand, you need to Sign In to your Bizphone account. Here's how to make...

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  • How to View and Edit Contacts Details in Mekari Qontak Omnichannel

    In Qontak, you can see the contacts of each customer who has a conversation in the Inbox menu. The data will be saved automatically. The saved name is the same as the customer's name in the Inbox. ...

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  • How to View the Message Room Information on Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of a chat that enters the Inbox. To view message room information on mobile, you need to foll...

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  • How to do Tickets Settings

    Settings is a feature where customers can adjust the setting of the Qontak Omnichannel.   To turn a conversation into a ticket, you need to follow these steps: Open your Omnichannel Account.  Se...

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  • How to Set Broadcast in Agents Management

    Agents Management - Workload is a Qontak Omnichannel feature consisting of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing features in agent...

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  • Templates Overview

    Settings is a feature where customers can control or adjust the Qontak Omnichannel. To create an HSM template on the Web, you need to follow these steps. Open your Omnichannel Account.  Select ...

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