Learning Center Mekari
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How to View the Message Room Information on Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view message room information, you need to follow these step...
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How to Add User
The Add User feature only applies to accounts with Admin level. Make sure you are an Admin in the company's CRM to be able to add new users .Already using Qontak One? Explore the new User Managemen...
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How to Filter Reports
Filtering reports in this Dashboard aims to make it easier to read your reports as needed. Therefore, the data displayed is not too much and only the data that is needed.Here's how to filter report...
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How to Configure a Use Case to Send CAPI Events with Desty Commerce
Desty Commerce offers advantages over Room Tag-based triggers because events can be triggered automatically based on shopping activities that occur in the system. In addition, the transaction value...
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How to Manage Your WhatsApp Business Profile
After your phone number has been successfully registered on the WhatsApp Business Platform, you can manage your business profile so customers can more easily recognize your business identity. This ...
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How to Manage the Notes Feature on Customer Data Platform [Mobile]
The Customer Details page on the Customer Data Platform is equipped with a feature to create, manage, and filter notes. With this feature, you can document important information related to customer...
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Overview of Filters in the Tickets Menu of Mekari Qontak
Qontak provides various filter tabs that can be used to quickly group tickets based on specific categories. This feature helps you manage, monitor, and find tickets more easily according to their s...
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How to Create Expenses
Through the Mekari Qontak CRM Dashboard, you can record expenses that can be linked to a particular deal process. Therefore, the company's expenses can be evaluated.Following are the steps for usin...
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How to Use Natural Language Processing (NLP) Features
Currently, there is a Natural Language Processing or NLP feature on Chatbots, which can be used to apply certain trigger keywords to chatbots, so that Chatbots can respond to users according to the...
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How to Export Report List of Conversations
On Qontak Omnichannel, you can download reports from a list of conversations that are still ongoing and have occurred. Following are the steps for exporting a report list of conversations on the Qo...
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