Learning Center Mekari
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How to Add Product on Qontak Mobile Version
In the Qontak mobile CRM application, you can only add individual products. To add products individually or individually, you can follow the steps below: Open the “Qontak CRM” application on...
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How to Read and Select Reports
In reading and selecting reports, there are several examples of how to read and select reports in the Qontak CRM Dashboard. Here are some examples:Sales PerformanceIf you select the “Sales Performa...
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How to Edit User Details
The Edit User Details feature can only be done by users with an Admin role or if the user is not an Admin, then they can only edit their own profile. Make sure you are an Admin in the company's...
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How Is Chat SLA Calculated?
SLA (Service Level Agreement) in Qontak is used to determine the time limit for an Agent to handle a chat according to the defined target. SLA calculation starts when the chat is assigned to the Ag...
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How to Send CAPI Events via Room Tag
Room Tag is a label that can be added to conversations in Mekari Qontak to indicate a specific condition or stage in the conversation. This label can be added manually by an agent, automatically th...
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How to Manage Custom Permissions in Customer Data Platform
Custom Permission in Customer Data Platform (CDP) allows the Owner or Admin to manage each role’s access rights to customer data.With this feature, you can determine the data and menus that each ro...
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How to Send a Campaign Using Max Price
Meta introduced the Max Price feature in the Marketing Messages API (MM API) to help businesses control and optimize the costs of marketing campaigns on WhatsApp.With Max Price, you can set a maxim...
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Features Temporarily Unavailable in Qontak One
Features Temporarily Unavailable in the Latest Version of Qontak OneQontak One is the latest version of the Mekari Qontak platform. Some features are temporarily unavailable because they are still ...
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How to Manage Admins on Meta Business Portfolio
To maintain security and ensure smooth business asset management, it is recommended to add more than one admin to your Meta Business Portfolio. This way, you can access and manage business assets i...
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How to Use the Voice of Customer Report
Voice of Customer helps you understand the topics most frequently discussed by customers in conversations, allowing you to see customer needs and issues more comprehensively.Through the Voice of Cu...
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