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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Create a Welcome Message Chatbot

    Once you have created a chatbot conversation, you can start your chatbot start point by creating a welcome message. Here are the steps: On the dashboard page, click the Conversation Name that was...

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  • Settings - Omnichannel

    Overview Setting Menu Create the Tags Setting Working Hours(Office Hour & Non Office Hour) Setting Auto Responder   Set up NPS, CSAT, and CES Set up Sco...

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  • Document - CRM

    Creating Document Templates Automatic Document Creation  

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  • Inbox - Omnichannel

    Overview Inbox Menu Opening and Replying to Web and Mobile Messages Access Room History Web and Mobile Web and Mobile Message Room Information Incoming Messa...

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  • Dashboard - CRM

    Choosing and Understanding Report Types Filtering Reports Downloading Reports

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  • How To Download Bizphone Desktop App

    1. Bizphone Desktop App Bizphone Desktop App is a useful application for making and receiving calls via computer. This application is a softphone client that can be utilized on a Windows or Mac des...

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  • How to do User Management Settings - Users

    In User Management, there are user settings which are useful for adding, editing or even deleting users. In this feature, you can also limit access to incoming messages based on all divisions or ce...

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  • How to Access Room History on Qontak Mobile Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To access Room History can only be accessed by Agents and...

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  • How to Create Automated Documents

    After creating the template, you can then create a document for the Deals/Tickets that have been created. Here are the steps to create an automatic document that you can do. Click the Deals menu. ...

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  • How To Understand The Results Of Downloading Live GPS Attendance Tracking Reports In Monthly Report

    You can download Monthly Report from GPS Live Location. To view it, make sure you have added the Live GPS Attendance Tracking report to the dashboard. Then, click the three lines, and select "Daily...

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