Learning Center Mekari
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How to Manage Your WhatsApp Business Profile
After your phone number has been successfully registered on the WhatsApp Business Platform, you can manage your business profile so customers can more easily recognize your business identity. This ...
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How to Start a Loyalty Program on Mekari Qontak
On Mekari Qontak, you can manage customer loyalty programs starting from membership tiers, managing point accumulation rules, to rewards/vouchers data through the Loyalty menu.ImportantThe Loyalty ...
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Overview of Qontak Appointment
Qontak Appointments is a scheduling feature used to receive and manage reservations or appointments. You can specify operational locations (Locations), services offered (Services), as well as the s...
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How WhatsApp Username and BSUID Are Implemented on Customer Identity in Qontak
Meta has introduced the WhatsApp Username feature that allows WhatsApp users to interact with businesses without displaying their phone numbers. With this change, phone numbers are no longer always...
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How to Use WhatsApp Call on Mekari Qontak
WhatsApp Call makes it easier for businesses to interact directly with customers through calls, enabling faster problem resolution and more optimal customer service. Benefits of using WhatsApp Call...
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How to Do Agent Scoring on Qontak Chat
Mekari Qontak introduces Scorecard, a feature that allows you to easily monitor agent performance in the chat room. This function will assist you, as a supervisor/manager/admin, in evaluating agent...
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How to Set Live Location
Currently, Qontak CRM Live location functionality allows you to track attendance and location separately. In this situation, you have three options for using the live location, such as: A. How to S...
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How to Create and Manage Custom Goals
With Custom Goals, you can easily create and manage targets for you or your employees, monitor progress, and track achievements based on sales data and product sales in your company. Here are the s...
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Overview Menu Tickets
Through Qontak CRM, you can manage tickets through several stages (stages). You can also set the priority scale of the tickets for the urgency of certain issues. This feature helps track the proces...
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The New Look of Qontak Omnichannel Sidebar Menu
Now, the sidebar menu on Qontak Omnichannel has a new look that is more attractive, minimalist, and simple. This new look is a form of Mekari's effort to improve your experience using Qontak Omnich...
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