Learning Center Mekari
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How WhatsApp Username and BSUID Are Implemented on Customer Identity in Qontak
Meta has introduced the WhatsApp Username feature that allows WhatsApp users to interact with businesses without displaying their phone numbers. With this change, phone numbers are no longer always...
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How to Use WhatsApp Call on Mekari Qontak
WhatsApp Call makes it easier for businesses to interact directly with customers through calls, allowing issues to be resolved faster and customer service to be more optimal. Benefits of using Wha...
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How to Do Agent Scoring on Qontak Chat
Mekari Qontak introduces Scorecard, a feature that allows you to easily monitor agent performance in the chat room. This function will assist you, as a supervisor/manager/admin, in evaluating agent...
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How to Set Live Location
Currently, Qontak CRM Live location functionality allows you to track attendance and location separately. In this situation, you have three options for using the live location, such as: A. How to S...
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How to Create and Manage Custom Goals
With Custom Goals, you can easily create and manage targets for you or your employees, monitor progress, and track achievements based on sales data and product sales in your company. Here are the s...
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Tickets Menu Overview
Through Qontak CRM, you can manage tickets through several stages . You can also set the priority scale of the ticket for the urgency of certain constraints. This feature helps track processes i...
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The New Look of Qontak Omnichannel Sidebar Menu
Now, the sidebar menu on Qontak Omnichannel has a new look that is more attractive, minimalist, and simple. This new look is a form of Mekari's effort to improve your experience using Qontak Omnich...
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Mekari Qontak Server Maintenance - January 2024
Mekari Qontak has scheduled performance enhancements on the following dates in January, 20th 2024. Kindly take note of the specific details outlined below: The process will be carried out on Satur...
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