Learning Center Mekari
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How WhatsApp Username and BSUID Are Implemented on Customer Identity in Qontak
Meta has introduced the WhatsApp Username feature that allows WhatsApp users to interact with businesses without displaying their phone numbers. With this change, phone numbers are no longer always...
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How to Use WhatsApp Call on Mekari Qontak
WhatsApp Call makes it easier for businesses to interact directly with customers through calls, allowing issues to be resolved faster and customer service to be more optimal. Benefits of using Wha...
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How to Do Agent Scoring on Qontak Chat
Mekari Qontak introduces Scorecard, a feature that allows you to easily monitor agent performance in the chat room. This function will assist you, as a supervisor/manager/admin, in evaluating agent...
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How to Set Live Location
Currently, Qontak CRM Live location functionality allows you to track attendance and location separately. In this situation, you have three options for using the live location, such as: A. How to S...
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