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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Integrate Facebook Messenger

    Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email, Facebook, or Instagram. ImportantOnly users with the Admin role can perform...

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  • How to Login to Qontak CRM Mobile Version

    ImportantMake sure your device meets the following criteria to operate Qontak CRM:Android- OS Android version 5.0 and up- Minimum RAM 3GB- Storage space/free storage remaining above 1 GB (Memory)- ...

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  • How to Confirm WhatsApp Template Category Changes from Utility to Marketing

    Starting April 9, 2025, Meta automatically reclassifies WhatsApp template categories from Utility to Marketing if the template content contains promotional messages.If this reclassification occurs,...

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  • How to Set Up AI on Qontak Chatbot

    Chatbot is one of the features in Omnichannel Qontak which functions to simulate human conversation via text or voice interaction. Now, the Qontak Chatbot is equipped with Artificial Intelligence w...

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  • How to Add and Update Deals in Bulk on the Web Version

    Through Qontak CRM, you can add and update deals that you make in bulk only in one spreadsheet template. Therefore, you do not need to do it individually Here are the steps to add and update ...

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  • How To Activate Product Category and Subcategories

    Product Category is a feature that helps you manage product items. With Product Category, you can manage up to 3 (three) layers of category groups, namely Product Category, Product Sub-category, an...

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  • How to Change Qontak CRM Personal Information

    If you want to change personal information, such as your full name and telephone number, from your Qontak account, you can access it through User Settings. Follow these steps: Log into your CRM Qo...

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  • How to View and Download the Customer Geolocation Map Report

    In Qontak CRM, you can view and download Customer Geolocation Map reports from Users. To view it, you must add the Customer Geolocation Map report to the Dashboard. The locations to display in Exce...

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  • How to Reply to Qontak Omnichannel Messages Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To reply to a message to an incoming chat, then do the followin...

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  • How to Open, Edit and Delete Contacts on Web Version in Mekari Qontak CRM

    In the Contacts menu, you can open, edit and delete contacts that have been created.Already using Qontak One? Explore the new customer experience in Qontak One with updated interface guides and ste...

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