Learning Center Mekari
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How to Manually Add a Deals on Qontak Web Version
In the Deal Menu, you can add the transactions you make, where you will create and place the deal units with the appropriate pipeline and stage. Here are the steps to adding a deal on the web: Go ...
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How to Add Contact on Web Version in Mekari Qontak CRM
The Contact menu is a menu that is prepared to create contacts and store customer data for a company. In this menu, you can save all contacts, customers, partners, prospected leads, and competitors...
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How to Create a Phone Number Request Template
With the introduction of the WhatsApp Username feature as of July 1, 2026, phone numbers are no longer used as the primary customer identifier. Instead, WhatsApp uses Username and Business-Scoped U...
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How to Configure the Chatbot
You can use the Chatbot feature on Mekari Qontak Omnichannel. The Chatbot feature can be used to respond to simple conversations like a human, making communication with your customers easier. You c...
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How to Submit a Mekari Insight on Qontak CRM
In Qontak CRM, there is a Mekari Insight menu that you can use to access reports that can be customized to your company's needs. However, before that, you need to request the creation of Mekari Ins...
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How to Self-Top-Up Unique Visitor and WhatsApp Conversation
In Qontak, you can already do a self-top-up unique visitor and WhatsApp conversation, where you can top up your WhatsApp conversation balance independently without having to contact the Qontak supp...
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Agent Access Overview
In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:Open your Omnichannel Account.You will be directed to the main Omnichannel ...
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How to Insert Tags and Notes on the Qontak Mobile Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages.To insert tags and notes in the Qontak mobile room, you need to fol...
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Qontak Overview - Mengenal CRM Qontak
Qontak is a cloud-based Omnichannel CRM application that can help you manage customer data, sales, and employee achievements along with reports in real-time. This application is available on the we...
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How to Add Deal on Mobile Version
In the Qontak mobile app, you can add your deals anywhere and anytime with the Qontak CRM application, without having to bring a laptop. Here are the steps to add Deal to your Qontak CRM app: Log...
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