Learning Center Mekari
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How to Overcome Message Delivery Failure Caused by Insufficient Quota
On Qontak, Chatbot and Autoresponder have a quota that you have to top up if the quota runs out. But if you don't top up, then you will see a display like the following. To overcome this, you can t...
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Admin Access Overview
In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions:Open your Omnichannel Account.You will be directed to the main Omnichannel ...
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How to Manage Menu Properties - Task
The Properties menu is used to edit and add fields/properties that are on a particular menu. To edit and add fields/properties to the Task Menu, you need to do the following steps: Select the Prop...
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How to Insert Tags and Notes on the Qontak Website Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages.In this guide, we will describe how to insert tags and notes in roo...
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How to Manually Add a Deals on Qontak Web Version
In the Deal Menu, you can add the transactions you make, where you will create and place the deal units with the appropriate pipeline and stage. Here are the steps to adding a deal on the web: Go ...
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How to Add Contact on Web Version in Mekari Qontak CRM
The Contact menu is a menu that is prepared to create contacts and store customer data for a company. In this menu, you can save all contacts, customers, partners, prospected leads, and competitors...
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How to Send WhatsApp Blast Messages
ImportantAs of October 12 2023, WhatsApp has implemented Pacing Templates which can have an impact on your broadcast campaign, learn more here. The Broadcast menu is one of the features in the Chat...
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How to Set Up Chatbot
You can use the Chatbot feature on Mekari Qontak Omnichannel. The Chatbot feature can be used to respond to simple conversations like humans, so it can make communication with your customers e...
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How to Submit a Mekari Insight on Qontak CRM
In Qontak CRM, there is a Mekari Insight menu that you can use to access reports that can be customized to your company's needs. However, before that, you need to request the creation of Mekari Ins...
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How to Self-Top-Up Unique Visitor and WhatsApp Conversation
In Qontak, you can already do a self-top-up unique visitor and WhatsApp conversation, where you can top up your WhatsApp conversation balance independently without having to contact the Qontak supp...
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