Learning Center Mekari
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How to Set Up Customer Surveys per Channel
Mekari Qontak omnichannel provides a customer survey feature that can make it easier for you to send various surveys to customers for each available channel. In this case, the survey can be adjuste...
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How to View User Balance Details
User balance information is currently available on the Mekari Qontak Omnichannel. This information might let you track user balance developments in greater depth via the Package usage menu. The ste...
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How to Overcome Message Delivery Failure Caused by Insufficient Quota
On Qontak, Chatbot and Autoresponder have a quota that you have to top up if the quota runs out. But if you don't top up, then you will see a display like the following. To overcome this, you can t...
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Admin Access Overview
In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions:Open your Omnichannel Account.You will be directed to the main Omnichannel ...
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How to Manage Menu Properties - Task
The Properties menu is used to edit and add fields/properties that are on a particular menu. To edit and add fields/properties to the Task Menu, you need to do the following steps: Select the Prop...
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How to Insert Tags and Notes on the Qontak Website Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages.In this guide, we will describe how to insert tags and notes in roo...
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How to Manually Add a Deals on Qontak Web Version
In the Deal Menu, you can add the transactions you make, where you will create and place the deal units with the appropriate pipeline and stage. Here are the steps to adding a deal on the web: Go ...
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How to Add Contact on Web Version in Mekari Qontak CRM
The Contact menu is a menu that is prepared to create contacts and store customer data for a company. In this menu, you can save all contacts, customers, partners, prospected leads, and competitors...
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How to Send WhatsApp Blast Messages
ImportantAs of October 12 2023, WhatsApp has implemented Pacing Templates which can have an impact on your broadcast campaign, learn more here. The Broadcast menu is one of the features in the Chat...
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How to Set Up Chatbot
You can use the Chatbot feature on Mekari Qontak Omnichannel. The Chatbot feature can be used to respond to simple conversations like humans, so it can make communication with your customers e...
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