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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Submit an Omnichannel Ticket to Qontak CRM

    After creating a ticket template in the Integration menu, you can then submit the ticket. This feature in Omnichannel utilizes the Ticket feature in CRM which allows users in the chatpanel to creat...

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  • How to Block and Unblock Contacts on the Web Version of Mekari Qontak Omnichannel

    On Qontak Omnichannel, you can receive and reply to chats from customers via Inbox. In certain conditions, you need a Block contact feature to prevent spam. You can use this feature on Qontak Omnic...

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  • How to Manage Package Usage Conversation

    Package Usage on Qontak Omnichannel describes the activity of using and managing quotas for inbound and outbound messages displayed in graphs and reports. To see the Package Usage view on the Web, ...

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  • How to View and Download CES on Reports

    The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...

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  • How to View Tasks Display on Qontak Mobile

    The Task is a Qontak CRM feature where users can list and report their activities. These activities can be in the form of a Visit Plan, Follow Up, and others.To view the Tasks view on the mobile, y...

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  • How to Customize the Webchat Header

    In Qontak, you can customize the Webchat header that will appear. This feature can set the color and information you want to appear in the Webchat header. ImportantOnly users with the Admin role ca...

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  • How to View the Chat Sessions of Qontak Omnichannel Web Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox.To view open chat session hours, you need to follow these st...

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  • The Trend Report Type Explanation

    In Qontak, you can add several types of reports, one of which is Trend. In the Trend Report type, there are several types of reports that you can choose according to your needs. To add a trend Repo...

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  • Overview of Campaign Template Variables

    In Mekari Qontak, you can send campaigns through 2 (two) types of media, namely:1. WhatsApp (WABA)2. Email (No-reply address)Before using the campaign feature, make sure the channel integration has...

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  • How to Change Whatsapp Display Name

    On the WhatsApp Integrations menu you can change the Whatsapp display name easily. Here are the steps to change the Whatsapp display name. Log in to your Qontak account. Enter your Email and Passw...

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