Learning Center Mekari
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How to View Tasks Display on Qontak Mobile
The Task is a Qontak CRM feature where users can list and report their activities. These activities can be in the form of a Visit Plan, Follow Up, and others. To view the Tasks view on the Web, you...
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How to Customize the Webchat Header
In Qontak, you can customize the Webchat header that will appear. This feature can set the color and information you want to appear in the Webchat header. ImportantOnly users with the Admin role ca...
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How to View the Chat Sessions of Qontak Omnichannel Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox.To view open chat session hours, you need to follow these st...
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The Trend Report Type Explanation
In Qontak, you can add several types of reports, one of which is Trend. In the Trend Report type, there are several types of reports that you can choose according to your needs. To add a trend Repo...
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How to Change Whatsapp Display Name
On the WhatsApp Integrations menu you can change the Whatsapp display name easily. Here are the steps to change the Whatsapp display name. Log in to your Qontak account. Enter your Email and Passw...
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How to Set Fallback Defaults on Qontak Chatbot
The default Fallback can be used to trigger the system to respond if the chatbot does not recognize the User Input provided by the questioner. You can assign a conversation to a specific agent to h...
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How to View and Download NPS on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...
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How to View and Download Contacts on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Bot performance, B...
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How to Filter Task Data
Tasks in Qontak CRM has a filter feature that can make it easier for you to find several tasks with certain specifications that can be arranged according to your wishes.Follow these steps to use th...
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How to View the Chat Sessions on Qontak Mobile Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view open chat session hours via mobile, you need to follow ...
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