Learning Center Mekari
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The Geographic Report Type Explanation
1. GPS Check-In The GPS Check-In report displays a Google Maps map showing the User's Check-In location on the Tasks that are selected within a specific time period. When a check-in location is cl...
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How to Submit Media on Mobile Version
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages. Here are some of the media provided in sending messages to the Inb...
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How to View Tasks on Web Version
The Task is a Qontak CRM feature where users can list and report their activities. These activities can be in the form of planned visits, follow-ups, and others.To view the Tasks view on the Web, y...
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How to Create, Integrate, and Customize Qontak Web Chat
Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram. ImportantOnly users with the Admin role can perform the inte...
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How to View Contact Appearance on Mobile Version
Not only available on the Qontak CRM web-based, but the contact menu can also be found in Qontak CRM on your iOS or Android. To find out how to display and use the contacts feature on your Mobile P...
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How to Create a Campaign (Broadcast) Template Message
ImportantAs of October 12 2023, WhatsApp has implemented Pacing Templates which can have an impact on your broadcast campaign, learn more here. The Campaign (Broadcast) menu is one of the features ...
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How to Create Conditional Formatting for Property Deals
Mekari Qontak introduces a feature that will make it easier for you to create Deals Properties in conditional format. This Conditional format feature is designed to help you in reducing errors that...
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How to Block and Unblock Contacts on the Web Version of Mekari Qontak Omnichannel
On Qontak Omnichannel, you can receive and reply to chats from customers via Inbox. In certain conditions, you need a Block contact feature to prevent spam. You can use this feature on Qontak Omnic...
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How to Manage Package Usage Conversation
Package Usage on Qontak Omnichannel describes the activity of using and managing quotas for inbound and outbound messages displayed in graphs and reports. To see the Package Usage view on the Web, ...
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How to View and Download CES on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...
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