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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Create a Customer Data Platform Layout

    In a Customer Data Platform, customer data management usually begins with creating various fields based on business needs. As more fields are added, the data display can become crowded and less str...

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  • How to Set Help Text on Deals

    In Mekari Qontak CRM, there is a Help Text feature that provides a short instruction to assist users in creating or editing the Deals data format. Here are the steps. Log in to your CRM account th...

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  • How to Set Up Live Location Notifications on Qontak CRM Mobile App

    Through the Qontak CRM Mobile App, you can disable or enable Live Location notifications. The Live Location notification feature can help employees avoid forgetting to check-in or check-out which ...

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  • How to Manage Qontak Omnichannel Idle Rule Settings

    Through Mekari Qontak Omnichannel, you can set default settings for the entire account. You can do this by accessing the Settings menu. One of them is Idle Rule Settings. With this mechanism, chat ...

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  • How to Manage Properties Menu - Tickets

    The Properties  menu  is used to edit and add  fields  /properties in certain menus. To edit and add  fields  /properties to the  Tickets m enu,  you need to take the following steps: Selec...

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  • How to Make Additional Settings on the Response Bot

    In the response bot that you have created in the Qontak Chatbot, you can make additional settings, namely, Resolve conversations to finish conversations automatically and assign agents to certain c...

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  • The Comparison Report Type Explanation

    The comparison type of Report generally contains an overview of comparisons between sales or CRM users based on the data entered in the CRM application. 1. Deal Closed by User (Leaderboard) The De...

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  • Guideline Compliance and Rejection Analysis Template Campaign (Broadcast)

    The Campaign (Broadcast) menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as broadcast message...

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  • How to Filter Inbox on Mobile Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of a chat that enters the Inbox.To filter inboxes on Qontak mobile rooms, you need to fo...

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  • How to Submit Chat Template on Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In the Inbox menu, you can send chat templates to follow-up me...

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