Learning Center Mekari
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How to do User Management Settings - Users
In User Management, there are user settings which are useful for adding, editing or even deleting users. In this feature, you can also limit access to incoming messages based on all divisions or ce...
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WhatsApp Blast Message Category on the Campaign (Broadcast) Menu
On the Campaign (Broadcast) Menu, there are several types of message categories that you can choose to apply for Campaign/WhatsApp Blast message templates. This guide contains explanations and exam...
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How to Handover a Chat to an Agent on Qontak Mobile Version
The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. In replying to incoming messages through Omnichannel Qont...
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How to Submit Chat Template on Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of a chat that enters the Inbox. In the Inbox menu, you can send chat templates to follow-up ...
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How to Add Contacts in Mekari Qontak Omnichannel
The Contacts menu on the Qontak Omnichannel functions to automatically store contact data for every customer message that enters the Inbox menu. The saved name will follow the customer name in the ...
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Office Hours Overview
Settings is a Qontak Omnichannel feature where customers can control or make settings on processes or efforts to achieve goals. You must follow these steps to set working hours (Office Hour & Non O...
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Inbox Menu Overview on Qontak Omnichannel's Mobile Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. To view the Inbox view on the Web, you need to follow these st...
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How to Open, Edit, and Delete Product in the Web Version of Qontak
In the Product Menu, you can open, modify and delete the Product that has been made. Here are the steps. Click the menu Product. Click the icon "edit" on the product you want to change, like in th...
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How To Understand The Results Of Downloading Live GPS Attendance Tracking Reports In Daily Report
In Qontak CRM, you can download GPS Live Location daily reports. To view it, make sure you have added the Live GPS Attendance Tracking report to the dashboard. Then, click the three lines, and sele...
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How to Add Bulk Task
In the Tasks menu, you can add multiple tasks at once, or what is commonly known as a bulk upload task. You can do this by downloading the Excel template that has been provided and completing your ...
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