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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Broadcast - Omnichannel

      Overview Broadcast Menu   Message Category Types for WhatsApp Blast Creating Broadcast List Make a Recipient List  Create a WhatsApp Blast Message Template Crea...

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  • Report - CRM

    Adding Reports to Dashboard Get to Know All Types of Reports

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  • Contact and Company - CRM

    Overview Contact Menu Overview Company Menu Adding Data to Qontak Mobile CRM Managing Companies and Contacts on Qontak CRM Adding Unit and Bulk Data on the Web  

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  • How to Sign In Bizphone Desktop App

    To start using the app, you need to install the Bizphone Desktop App. Then, log in using your organization's account credentials. You need an active Bizphone IP license to sign in and use the app. ...

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  • How to Upload Recipient Lists

    The Campaign (Broadcast) menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as campaign messages...

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  • How to Set Auto Resolve

    You can set Auto Resolve on incoming chats from customers. This feature makes the chat will be automatically resolved within a certain period of time. Here's how you can do Auto Resolve on chat.  ...

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  • How to Handover a Chat to an Agent on Qontak Mobile Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. In replying to incoming messages through Omnichannel Qont...

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  • How to Submit Chat Template on Web Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of a chat that enters the Inbox. In the Inbox menu, you can send chat templates to follow-up ...

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  • How to Add Contacts in Mekari Qontak Omnichannel

    The Contacts menu on the Qontak Omnichannel functions to automatically store contact data for every customer message that enters the Inbox menu. The saved name will follow the customer name in the ...

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  • How to Add Tasks on Qontak Mobile

    In the Qontak mobile CRM application, you can only add Tasks individually. To add tasks individually or individually, you can follow the steps below: Open the “Qontak CRM” apps on your smartphone....

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