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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Contact and Company - CRM

    Overview Contact Menu Overview Company Menu Adding Data to Qontak Mobile CRM Managing Companies and Contacts on Qontak CRM Adding Unit and Bulk Data on the Web  

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  • How to Sign In Bizphone Desktop App

    To start using the app, you need to install the Bizphone Desktop App. Then, log in using your organization's account credentials. You need an active Bizphone IP license to sign in and use the app. ...

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  • How to Set Auto Resolve

    You can set Auto Resolve on incoming chats from customers. This feature makes the chat will be automatically resolved within a certain period of time. Here's how you can do Auto Resolve on chat.  ...

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  • How to Handover a Chat to an Agent on Qontak Mobile Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. In replying to incoming messages through Omnichannel Qont...

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  • How to Submit Chat Template on Web Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of a chat that enters the Inbox. In the Inbox menu, you can send chat templates to follow-up ...

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  • How to Add Contacts in Mekari Qontak Omnichannel

    The Contacts menu on the Qontak Omnichannel functions to automatically store contact data for every customer message that enters the Inbox menu. The saved name will follow the customer name in the ...

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  • How to Add Tasks on Qontak Mobile

    In the Qontak mobile CRM application, you can only add Tasks individually. To add tasks individually or individually, you can follow the steps below: Open the “Qontak CRM” apps on your smartphone....

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  • Office Hours Overview

    Settings is a Qontak Omnichannel feature where customers can control or make settings on processes or efforts to achieve goals. You must follow these steps to set working hours (Office Hour & Non O...

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  • Inbox Menu Overview on Qontak Omnichannel's Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. To view the Inbox view on the Web, you need to follow these st...

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  • How to Open, Edit, and Delete Product in the Web Version of Qontak

    In the Product Menu, you can open, modify and delete the Product that has been made. Here are the steps. Click the menu Product. Click the icon "edit" on the product you want to change, like in th...

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