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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Filter Reports

    Filtering reports in this Dashboard aims to make it easier to read your reports as needed. Therefore, the data displayed is not too much and only the data that is needed.Here's how to filter report...

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  • How to Set Up Permissions on Customer Data Platform

    Field Masking on the Customer Data Platform page functions to obscure (mask) important information in columns (fields) so that it is not fully displayed to certain users. The masking settings can b...

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  • How to Assign Tickets to Teams in Mekari Qontak

    The Tickets feature allows users to assign tickets not only to individuals (Agents) but also directly to teams. This way, workload distribution can be more balanced, making the ticket handling proc...

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  • How to Create Expenses

    Through the Mekari Qontak CRM Dashboard, you can record expenses that can be linked to a particular deal process. Therefore, the company's expenses can be evaluated.Following are the steps for usin...

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  • How to Generate API Token on Qontak Omnichannel

    Through Qontak Omnichannel, as an Admin/Supervisor, you can generate API tokens. Then, you can use the API token for integration purposes. Here are the steps. On your Qontak Omnichannel, go to the...

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  • How to Use Natural Language Processing (NLP) Features

    Currently, there is a Natural Language Processing or NLP feature on Chatbots, which can be used to apply certain trigger keywords to chatbots, so that Chatbots can respond to users according to the...

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  • How to do Tokopedia Chat Request Integration

    On Qontak Omnichannel, you can do Request Integration and Self Integration with Tokopedia Chat. Request Integration can be done if you want to ask for our help to arrange integration through the To...

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  • How to Manage Email Blasting in Qontak CRM

    You can use Email Blasting on Qontak to send email blasts according to the template you have created, which is sent to a specific contact list you have prepared. But before using this feature, you ...

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  • Package Usage - Omnichannel

    Overview Menu Finance (Package Usage)  

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  • Product - CRM

    Adding Unit and Bulk Product Opening, Editing and Deleting Products on the Web and Mobile  

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