Learning Center Mekari
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How to Access Room History on Qontak Omnichannel Mobile Version
The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To view the access room history, follow these steps:...
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How to Set Target in Users Performance
One of the benefits of using CRM is to measure the achievement of Sales. Supervisor/Manager can monitor sales achievement from time to time in the hope of conducting periodic evaluations to improve...
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Incoming Message Sharing Scheme to Agent
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In receiving messages there are several sharing schemes carrie...
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How to Manage Custom Permissions in Inbox
The Custom Permission in Inbox feature allows companies to manage access rights for each role through the Users page. With this feature, you can determine the actions that can be performed and the ...
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How to Configure Use Cases for Sending Events to a Pixel Through the Conversion API
Use Case is a configuration that determines how events are sent from your system to the intended Pixel. This configuration includes the destination Pixel, the event sending trigger, and the type of...
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How to Create and Manage a Meta Business Portfolio
Meta Business Portfolio (formerly known as Meta Business Manager) is a feature that makes it easy for companies to collect and manage all business assets, such as FB Pages (FB Page), Ad Accounts, I...
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How to Change the Qontak Account Owner When the User Quota Is Full
Each Qontak company has one Account Owner in Mekari Account (SSO). The Account Owner will receive all system notifications, including information related to billing, upgrades, renewals, and feature...
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An Overview of the Customer Segmentation Feature in the Customer Data Platform
Customer Segmentation is a feature in the Customer Data Platform (CDP) that allows users to automatically group customers based on certain criteria, such as customer properties (default & custom fi...
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How to Configure Location, Service, and Staff in Qontak Appointment
To start using Qontak Appointment, you need to perform some initial setup first. The configuration is done step-by-step, starting from determining the operational location, adding services, to sett...
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How to Handle WhatsApp Campaigns That Fail to Send
In Mekari Qontak, you can monitor the delivery status of campaigns for each recipient through the detail Campaign page in the Campaign Logs section.ImportantWhen planning the sending of a campaign,...
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