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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to View Subscriptions in Qontak CRM

    Qontak CRM now has a billing system like Omnichannel. This feature allows you to see the number of users according to the subscription you have made. You can see your subscription status in the fol...

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  • How To Activate Product Category and Subcategories

    Product Category is a feature that helps you manage product items. With Product Category, you can manage up to 3 (three) layers of category groups, namely Product Category, Product Sub-category, an...

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  • How to Change Qontak CRM Personal Information

    If you want to change personal information, such as your full name and telephone number, from your Qontak account, you can access it through User Settings. Follow these steps: Log into your CRM Qo...

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  • How to Integrate the Comments Feature with an Instagram Account

    At Qontak, you can already integrate the comments on your Instagram posts with your Qontak Omnichannel. This feature is an add-on, so an additional fee is required to activate it. Contact our suppo...

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  • How to View and Download the Customer Geolocation Map Report

    In Qontak CRM, you can view and download Customer Geolocation Map reports from Users. To view it, you must add the Customer Geolocation Map report to the Dashboard. The locations to display in Exce...

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  • How to Assign a Campaign to a Division or Agent

    To be able to send broadcasts or campaigns assigned to a division or agent, here are the steps: On the WhatsApp page in the Campaign Menu, click the "Create campaign" button Fill in the Campaig...

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  • How to Reply to Qontak Omnichannel Messages Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To reply to a message to an incoming chat, then do the followin...

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  • How to Open, Edit and Delete Contacts on Web Version in Mekari Qontak CRM

    In the Contacts menu, you can open, edit and delete contacts that have been created.Already using Qontak One? Explore the new customer experience in Qontak One with updated interface guides and ste...

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  • A Comprehensive Guide to Designing Effective Chatbot AI Prompts and Instructions

    Chatbot AI performs more optimally when given clear and well-structured instructions. This guide explains how to design Chatbot AI prompts and instructions that align with operational needs, brand ...

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  • How to use the Reply Specific Bubble Message feature

    WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying...

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