Learning Center Mekari
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How to View Custom Reports
After submitting a custom report on the Report menu. Next, you can see the custom report on the dashboard page. The reports contained in this section have all been adjusted to the request you subm...
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How to Set Up Follow-up Templates
On the Qontak Omnichannel, there is a Template feature which is in the Campaign (Broadcast) menu section. This feature allows you to edit and create message reply templates that will be recei...
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How to Manage Properties Menu - Products
Properties - Product is a way to add properties to the Products menu or edit existing properties in the Products menu. To edit and add fields/properties to the Product Menu, you need to do the foll...
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How to Add Bulk Deals on Qontak Web Version
The Deal menu on the CRM social site is used to input a database of tickets from your customers. Adding data to the Deal Menu can be done manually and in bulk. Here are the steps to adding deals in...
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How to Integrate Instagram
Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram.ImportantOnly users with the Admin role can perform the integ...
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How to Reply Messages on Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To reply to a message to an incoming chat, then do the followin...
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How to Add Bulk Contact on Web Version in Mekari Qontak CRM
The “Contact” menu on the CRM social site is used to input a representative company database or Person In Charge (PIC) from your company's customers. To add data to the Contacts menu, CRM can be do...
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How to Login to Qontak CRM Mobile Version
ImportantMake sure your device meets the following criteria to operate Qontak CRM:Android- OS Android version 5.0 and up- Minimum RAM 3GB- Storage space/free storage remaining above 1 GB (Memory)- ...
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How to Set Up AI on Qontak Chatbot
Chatbot is one of the features in Omnichannel Qontak which functions to simulate human conversation via text or voice interaction. Now, the Qontak Chatbot is equipped with Artificial Intelligence w...
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How to Add and Update Deals in Bulk on the Web Version
Through Qontak CRM, you can add and update deals that you make in bulk only in one spreadsheet template. Therefore, you do not need to do it individually Here are the steps to add and update ...
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