WhatsApp Call Outbound is a call system made to customers through Mekari Qontak. Usually this call is in the form of an explanation of a product's information, promotions, or providing solutions to problems that occur. The goal is to manage and respond to incoming interactions from customers. In the following steps, you will learn how to make WhatsApp Call Outbound calls on Mekari Qontak. Here's the explanation.
Important!
WhatsApp Outbound Call has a usage quota called ‘Voice balance’. Please always pay attention to the usage quota. If the quota runs out, please contact your Admin to do a Top-up.
- Log in to your Omnichannel account, then select the Inbox menu.
- Then click the "Message" tab and select one of the chat rooms.
- After you get approval to make a call request, then click the 'call' icon below.
If the 'Voice balance' has run out, please contact your Admin to do a Top-up.
- The following is a display when a call is in progress.
- You can click "Mute" or "Unmute" your voice by clicking the microphone icon below.
- There is also information on microphone settings. To see it, click on the dropdown icon below.
- In addition, you can also move the position of the call widget, by clicking the six-dot icon below. - The following is a display if the call is not answered.
- The following is a display if the call is rejected.
That's how to do WhatsApp Call Outbound.
