WhatsApp Call Inbound is a message or call that comes into the Mekari Qontak platform from customers in the form of questions, complaints, requests for information, or any message sent by customers to you. In this case, you can also send a trigger message to give customers time to make a call. You can also receive any call as long as it is still within the 24-hour session from the trigger message being sent. In the following steps, you will learn how to manage WhatsApp Call Inbound on Mekari Qontak. Here is the explanation.

Important!
- On WhatsApp Call Inbound, you will be able to pick up calls and reply to other messages, meaning the call notification does not close any chat room.
- WhatsApp Call Inbound has a usage quota called ‘Voice balance’. Please always pay attention to the usage quota. If the quota runs out, please contact your Admin to do a Top-up.

1. Log in to your Omnichannel account, then select the Inbox menu.
2. Then, if there are incoming calls, the following display will appear. You can click “Decline” or “Accept”.
   
3. If your quota has been used up, incoming calls will be automatically canceled and the following information will appear. Please contact your Admin to top-up if this condition occurs.
   
4. Here is what it looks like when you reject a call.
   
5. The following is a display when a call with a customer is in progress and another customer calls.
   

That's how to respond to WhatsApp Call Inbound on Mekari Qontak.