The Task menu now includes a Freeze Task function, which allows you to create workflow rules by freezing previously defined Tasks. This seeks to help the team comply with appropriate workflows and standards. To establish Freeze Task, you have to activate it in Task Settings, which can be reached via the Properties menu. Thus, in the description below, you will learn how to activate and manage Freeze Task on Task. Check out the steps below.

A. How to Enable Freeze Task

1. Log in to your Mekari Qontak CRM account, then select the Properties menu.
2. After that, select the Task tab.
   
3. Next, click “Freeze Task Setting”.
   
4. Then you will be directed to the following display. Activate the Frozen task toggle, then select the Trigger options when performing the Freeze Task. For example, in this display the Trigger options selected are Task status. Then determine the type of status on the Task.
   
   

   Only Admin/Owner can activate the Freeze Task setting (either by exceeding the start due date or status).

5. If all the data has been filled in, click “Save changes”.
   
6. Then the following information pop up will appear stating that if you activate Freeze Task, the system settings will limit task updates until unfrozen and will be applied to all Tasks, both new and existing Tasks within 15 minutes. Click "Enable" to continue.
   
7. If you want to deactivate it, you can return to the 'Freeze Task Settings' display, then deactivate the 'Enable frozen task' toggle.
   
   

   Only Admin/Owner can disable Freeze Task settings.

8. Next the following information pop up will appear stating that if you disable Freeze Task, then task updates will be allowed and will be applied to all Tasks, both new and existing Tasks within 15 minutes. Click "Disable" to continue.
   
9. In addition, you as the Admin/Owner role can also re-edit the Freeze Task Settings by returning to the display and editing.

B. Implementation of Freeze Task on Task Menu

After you activate Freeze Task, the display that will appear is as follows.

Learn about how to edit Task here.

A. Overview on Task List Page

B. Overview on ‘Edit Task’ Page

- In the following display, the Task has been Freezed because it has reached its deadline criteria. In this case, if you are a member role, then you cannot edit any data contained in it.
- This also applies to the Task display in the Mobile CRM version.

If you are an Admin/Owner, the display that appears is as follows.

- In the following display, the Task has been Freezed because it has reached its deadline. In this case, if you are the Admin/owner role, then you can edit any data contained in it, except for Reporter data.
- This also applies to the Task display in the Mobile CRM version.

That is the explanation regarding Freeze Task in Qontak CRM.