Now, you as the Agents and Supervisors role can easily monitor and analyze the effectiveness of customer service operations when using the ticket feature. You can automatically manage Ticket Reports through the Report Template page which you can later add to the Dashboard page on Mekari Qontak CRM. Here are the steps:
- Log in to your CRM account, then select the “Report Template” menu.
- Then click the “Ticketing” tab.
- After that, click “Add to Dashboard”. Then the report will be automatically added to your Dashboard page (this addition does not apply to all users in the Organization).
- If you want to delete it, click “Remove from Dashboard” as shown in the following display.
That is how to add Tickets Report to the Dashboard menu. Next, you can learn about the types of Tickets Report here.
