For those of you who have subscribed to AI Elite Bot in Omnichannel Qontak, you can use AI Assist V2. Through this feature, after you import knowledge in the Training Source menu, you can choose what knowledge you want to use in the bot's conversation and response. Here are the steps.

A. Using AI Assist V2 in Conversations

1. Go to the Chatbot menu.
2. After importing knowledge and activating AI on the chatbot, you can then select a conversation or create a new conversation.
   
3. Then, if you want to put the AI at the beginning of the conversation, click the “settings” icon in the Default fallback section.
   
4. Slide the “AI response” toggle to enable AI response in conversations.
   
5. So AI has been successfully added.
   

B. Setting up AI Assist

Next, you will set the knowledge that the AI will use in the conversation.

1. After the AI in the conversation is added next, you can set up AI Assist by clicking “AI training”.
   
2. You will enter the AI training page, here you can select the knowledge that will be used in the conversation by clicking "Select Source".
   
3. Select the source you want to use in the conversation by checking the checkbox.
   
4. You can also see a preview of the source by clicking on the “source name”. And the preview will be visible on the right side.
   
   
   
5. And click "Select" to save.
6. If the learning source is successfully added, you will see the Training completed information at the top.
   

C. Setting AI Response

After selecting the knowledge for the conversation, you can then create a new Bot response that will use AI in the conversation. With this response bot, you can use AI to say greetings, for example.

1. In the conversation where AI has been applied, click the “bot response” column.
   
2. In the Bot response type, select AI response.
   
3. Enter the Bot response name.
   
4. Enter the Knowledge source in the Bot response, click “Select specific sources”.
   
5. Select the desired learning name by checking the checkbox and click “Select” to save.
   
6. So the AI response has been successfully set.
   
7. You can add other AI responses by clicking the “plus (+)” icon.
   
8. Then select AI response.
   
9. Enter Airene's response name in the column provided.
   
10. Add learning sources by clicking “Select sources”.
    
    

    - Select a learning source, then the answer generated by AI when facing customers will be based on the selected knowledge.
    - If you do not select a learning source, then AI's answers will be generated when facing customers based on the knowledge you entered in the AI Knowledge menu.

11. Select the desired learning name by checking the checkbox and click “Select” to save.
    
12. Click “Save” to save.