If you implement SLA policies in CRM, then you can view the SLA targets that have been set via the Ticket page. You can see the SLA target in table format. Here are the steps.

1. Go to the Tickets page.
2. Then you will see the Target SLA column in the table.
   
3. The target SLA will automatically appear after you select the Assignee on the ticket.
4. You can also view details of the current target SLA by hovering over the target SLA you want to view as follows.
   
5. To display tickets based on certain SLA progress, you can click the "Filter" button.
   
6. Then in the target SLA column, select the status you want to appear. And click "Apply Filter".
   
7. Then the filtered data will look like this.
   
8. You can also download ticket data to see the SLA status and progress of each ticket by checking "tickets for which you want to see the SLA" and then click "Download".
   
9. So in the downloaded data, you will see the SLA Target and Resolution Time columns as follows.
   
   

   - Not Started: When the ticket has not been assigned.
   - On Going: When the ticket has been assigned.
   - Breach Risk: The remaining time is marked in yellow when it is one-third of the total time.
   - Completed: Shows the total time taken to complete the SLA and the Completed label.
   - Breached (<= 30 minutes): Displays how long the SLA has been breached along with the Breached label.
   - Breached (> 30 minutes): Only displays the Breached label.
   - Blank: There is no SLA condition applied for these ticket.