How to Submit Deals in Chat on Omnichannel

Article author
Learning Center Mekari
  • Updated

After integrating with Qontak CRM, you can create CRM Deals through the Inbox menu in the chat panel. Deals created in the chat panel will automatically appear in the Deals menu of Qontak CRM. Here are the steps.

  1. Go to the Inbox menu.
    17.png

  2. Then select the "All chats" tab.
    18.png

  3. Next, choose one chat for which you want to create a deal.
    19.png

  4. In the Room detail, click “Create Deals”.
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  5. Select the pipeline you want.

  6. Choose the stage where the deal will be placed.

  7. Next, additional information will appear as follows.

    Description:
     

    NoColumnExplanation
    1Deals nameEnter the name of the deal you want.
    2Deal sizeEnter the size of the deal.
    3Close dateSet the closing date for the deal.
    4OwnerEnter the user responsible for the deal.
    5SourceEnter the origin of the deal.
    6Lost reasonIf the deal fails, select the reason.
    7Start dateSet the starting date of the deal.
    8ExpireSet the expiration date of the deal.
    9PriorityChoose the priority of the deal.
    10Deal statusSelect the status of the deal.
    11InformationYou can also enter other information if needed.
    12IndustryEnter the industry type of the deal if needed.
  8. If all required information is filled, click “Create deal”.

  9. The deal has been successfully created. You can click “Deals ID” to open the deal in Qontak CRM.

  10. The deal in Qontak CRM will look like this.
    After integrating with Qontak CRM, you can create CRM Deals via the Inbox menu in Channel. Later, deals made on Chatpannel will automatically be entered in the Qontak CRM Deals menu. Here are the steps.

  11. Masuk ke menu Inbox.
    17.png

  12. Lalu pilih tab "All chats".
    18.png

  13. Select one of the chats for which you will create deals.
    19.png

  14. In the Room detail, click “Create Deals”.
    20.png

  15. Select the pipeline you want.

  16. Select the Stage where the deals will be entered.

  17. Next, additional information will appear as follows. 

    Information:
     

    NoColumnExplanation
    1Deals nameEnter the name of the deal you want.
    2Deal sizeEnter the size of the deal.
    3Close dateDetermine the end date for the deal.
    4OwnerEnter the user responsible for the deals.
    5SourceEnter where the deals come from.
    6Lost reasonIf the deal fails, then select the reason.
    7Start dateDetermine the start date of the deal.
    8ExpireDetermine the end date of the deal.
    9PrioritiesSelect a priority for the deals created.
    10Deal statusSelect the deal status.
    11InformationYou can also enter other information if necessary.
    12Industry 
  18. If the required information has been filled in, click “Create deal”.
     

  19. So the deal has been successfully created, you can click "Deals ID" to open deals on Qontak CRM.

  20. Deals on Qontak CRM will look like this.