Reports

• Reports Menu Overview
• About the General Report Type - Omnichannel
• Explanation of Report Agent Performance Type
• How to View and Download Broadcasts on Reports
• How to View and Download Contacts on Reports
• How to View and Download CSAT on Reports
• How to View and Download CES on Reports
• How to View and Download NPS on Reports
• How to View Bot Performance on Reports
• How To Download Chat History
• How to Export Report List of Conversations