Settings

• Settings Menu Overview
• How to do User Management Settings - Users
• How to Change Personal Information on Qontak Omnichannel
• How to Set Division in Agents Management
• How to Set Agent Allocation in Agents Management
• How to Set Broadcast in Agents Management
• How to Set Workload Limits in Agents Management
• How to Manage Qontak Omnichannel Idle Rule Settings
• Auto Responder Overview
• Office Hours Overview
• Templates Overview
• Tags Overview
• How to Set Auto Resolve
• How to Set Up Customer Surveys per Channel
• How to do Tickets Settings
• How to Do Agent Scoring on Qontak Chat
• How to Generate API Token on Qontak Omnichannel
• How to Generate Chatbot API Token on Qontak Omnichannel