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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Settings - Omnichannel

    Overview Setting Menu Create the Tags Setting Working Hours(Office Hour & Non Office Hour) Setting Auto Responder   Set up NPS, CSAT, and CES   Set up Sco...

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  • How to Do Agent Scoring on Qontak Chat

    Mekari Qontak introduces Scorecard, a feature that allows you to easily monitor agent performance in the chat room. This function will assist you, as a supervisor/manager/admin, in evaluating agent...

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  • Settings Menu Overview

    Settings is a Qontak Omnichannel feature where users can control or make settings on the Omnichannel. You can manage User Management, Agent Management, SLA management, Inbox, Contact Info, Customer...

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  • How to Set Help Text on Deals

    In Mekari Qontak CRM, there is a Help Text feature that provides a short instruction to assist users in creating or editing the Deals data format. Here are the steps. Log in to your CRM account th...

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  • Broadcast Menu Overview

    The Broadcast menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as broadcast messages. The Broa...

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  • How to Manage E-Commerce Integration Quota

    On the Qontak e-commerce integration page, there is information that displays the e-commerce integration quota usage. Through this page, you can also see your usage and remaining quota. Here are th...

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  • How to Create Conditional Formatting for Property Deals

    Mekari Qontak introduces a feature that will make it easier for you to create Deals Properties in conditional format. This Conditional format feature is designed to help you in reducing errors that...

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  • How to Manage Package Usage Conversation

    Package Usage on Qontak Omnichannel describes the activity of using and managing quotas for inbound and outbound messages displayed in graphs and reports. To see the Package Usage view on the Web, ...

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  • How to Integrate Shopee with Qontak Omnichannel

    On Qontak Omnichannel, you can now integrate your Shopee Seller account. This integration allows you to receive and send messages to customers via Qontak Omnichannel. There are two ways to carry ou...

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  • The Qontak Omnichannel's Web Version Inbox Menu Overview

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. To view the Inbox view on the Web, you need to follow these st...

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