Learning Center Mekari
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How to Make a Recipient List on the Broadcast Menu
The broadcast menu allows you to send broadcast messages to all subscribers or selected subscribers. To make it easier for you to send broadcast messages, you can now create recipient lists. Follow...
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How to Export Report List of Conversations
On Qontak Omnichannel, you can download reports from a list of conversations that are still ongoing and have occurred. Following are the steps for exporting a report list of conversations on the Qo...
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Package Usage Menu Overview
Package Usage on Qontak Omnichannel serves to describe the activity of using and managing quotas for inbound and outbound messages displayed in graphs and reports. ImportantThis Package Usage updat...
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Omnichannel - Frequently Asked Questions (FAQs)
SSO (Single Sign On) What is system SSO?SSO is a system where users can access all Mekari applications that have been managed by the system with one login. What is the impact of implementing the S...
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How to See The Deals Menu Appearance on Qontak Mobile Version
Qontak CRM is available in 2 versions, web and mobile versions. So, if you want to manage your deals, you can do so directly on the Deals Menu in your Qontak mobile app. Here's what the mobile vers...
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CRM - Frequently Asked Questions (FAQs)
Contact How do I prevent my contact data from being duplicated?So that contact data is not duplicated when uploading data updates, it can be ensured first that the update data you want to upload,...
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How to use the Reply Specific Bubble Message feature
WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying...
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How to Login to Qontak CRM Mobile Version
ImportantMake sure your device meets the following criteria to operate Qontak CRM:Android- OS Android version 5.0 and up- Minimum RAM 3GB- Storage space/free storage remaining above 1 GB (Memory)iP...
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How to Check In / Check Out on Qontak Mobile Version
ImportantIf when checking in and checking out on IOS mobile apps, the address that appears is an unnamed road, this could be because the gmaps API on the IOS device you are using does give an unnam...
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How to Set Up 24 Hours HSM Template
On the Qontak Omnichannel, there is a 24 Hours HSM Template feature which is in the Broadcast menu section. This feature allows you to edit and create message reply templates that will be rec...
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