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Learning Center Mekari

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Activity overview

Latest activity by Learning Center Mekari

  • Learning Center Mekari created an article,

    How to Generate Chatbot API Token on Qontak Omnichannel

    Now, you can activate chatbots easily using API tokens. Later the token that you have copied must be sent to our team for the activation process. Here are the steps. Enter the Settings menu. Then ...

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  • Learning Center Mekari created an article,

    How to Manage AI Chatbot Package Usage

    Package Usage is a page that displays the usage of certain packages on Qontak Omnichannel. You can see usage and remaining quota for Conversation and AI Chatbot. In this guide, you can learn how to...

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  • Learning Center Mekari created an article,

    How to Enable AI in Chatbots

    After setting the knowledge and instructions to the AI, you can then activate the AI ​​in the conversation you have created in the Chatbot menu. Here are the steps. Enter the Chatbot menu. Then, c...

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  • Learning Center Mekari created an article,

    How to Set Up AI on Qontak Chatbot

    Chatbot is one of the features in Omnichannel Qontak which functions to simulate human conversation via text or voice interaction. Now, the Qontak Chatbot is equipped with Artificial Intelligence w...

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  • Learning Center Mekari created an article,

    How to Set Up Customer Surveys per Channel

    Mekari Qontak omnichannel provides a customer survey feature that can make it easier for you to send various surveys to customers for each available channel. In this case, the survey can be adjuste...

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  • Learning Center Mekari created an article,

    How to Set Up Chatbot

    You can use the Chatbot feature on Mekari Qontak Omnichannel.  The Chatbot feature can be used to respond to simple conversations like humans, so it can make communication with your customers e...

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  • Learning Center Mekari created an article,

    How to Manage Qontak Omnichannel Idle Rule Settings

    Through Mekari Qontak Omnichannel, you can set default settings for the entire account. You can do this by accessing the Settings menu. One of them is Idle Rule Settings. With this mechanism, chat ...

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  • Learning Center Mekari created an article,

    How to Create Expenses

    Through the Mekari Qontak CRM Dashboard, you can record expenses that can be linked to a particular deal process. Therefore, the company's expenses can be evaluated. Following are the steps for usi...

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  • Learning Center Mekari created an article,

    How to Add and Update Deals in Bulk on the Web Version

    Through Qontak CRM, you can add and update deals that you make in bulk only in one spreadsheet template. Therefore, you do not need to do it individually Here are the steps to add and update ...

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  • Learning Center Mekari created an article,

    How to Do Bulk Update Deals in Web Version

    Through Qontak CRM, after you add a deal, you can update deals that you do either individually or in bulk. Then, you can place the Deal units with the appropriate pipeline and stage.  Here are t...

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