Zendesk Admin
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Latest activity by Zendesk Admin
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Zendesk Admin created an article,
Customer Insights Overview
Currently, there is a feature called Customer Insight on Mekari Qontak CRM and Chat that will make it easier for you to obtain information related to Customers simultaneously because customer data ...
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Zendesk Admin created an article,
How to Create a Template for an Email Campaign
Before you can create an Email Campaign, you need to create an email template first via the Campaign menu in the Templates section. Learn the steps below. Log in to your Omnichannel account, then ...
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Zendesk Admin created an article,
How to Create a Recipient List for an Email Campaign
To be able to create an Email campaign, you need to create a Recipient list or list of recipients of the Email Campaign that you will send. Learn the steps below. ImportantThe Recipient List for Em...
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Zendesk Admin created an article,
How to Create an Email Campaign
Currently on Mekari Qontak Omnichannel, there is an Email Campaign feature that has many important functions in digital marketing, especially for building relationships with customers, increasing s...
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Zendesk Admin created an article,
How to Make Outbound WhatsApp Calls on Mekari Qontak
WhatsApp Call Outbound is a call system made to customers through Mekari Qontak. Usually this call is in the form of an explanation of a product's information, promotions, or providing solutions to...
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Zendesk Admin created an article,
How to Request a Call for WhatsApp Inbound and Outbound
Currently, there is a feature called WhatsApp Call Inbound and Outbound that will help you optimize interactions with customers. The difference is that Inbound will help respond to your customer's ...
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Zendesk Admin created an article,
How to Respond to Inbound WhatsApp Calls on Mekari Qontak
WhatsApp Call Inbound is a message or call that comes into the Mekari Qontak platform from customers in the form of questions, complaints, requests for information, or any message sent by customers...
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Zendesk Admin created an article,
How to Apply WhatsApp Flow to Qontak Omnichannel Chatbot
WhatsApp now has a Flow function, which allows users to capture data from their WhatsApp conversation groups. In this situation, Mekari Qontak Omnichannel has been linked with Meta, allowing you to...
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Zendesk Admin created an article,
How to Use Flow Bot Response Form on Tree Diagram
Typically, you will have more time to complete tasks such as registration, ordering, and so on because our Chatbot function will prompt you based on the form that has to be completed. This flow can...
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Zendesk Admin created an article,
How to Enable ‘Freeze Stage’ Mode for Deals Setting
If you activate the ‘Freeze Stage’ mode in the Deals settings, then the deals cannot be changed if they are moved to a certain stage. For example, if a deal is moved to the Done/Won stage, then the...
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