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FAQ

  • Resolved Conversations Made Since September 2022
  • Omnichannel - Frequently Asked Questions (FAQs)

Product Announcement

  • The New Look of Qontak Omnichannel Sidebar Menu
  • Latest MUV Top Up Scheme
  • Omnichannel Server Maintenance - January 2, 2023

Overview Product

  • Overview of Qontak Omnichannel

Inbox

  • The Qontak Omnichannel's Web Version Inbox Menu Overview
  • How to Reply to Qontak Omnichannel Messages Mobile Version
  • How to Submit a Web Version Chat Template
  • How to Submit Media on the Qontak Web Version
  • How to Filter Inbox on the Web Version
  • How to Filter Contact Data and Keywords in the Inbox Search Bar

Broadcast

  • Broadcast Menu Overview
  • WhatsApp Blast Message Category on the Broadcast Menu
  • How to Make Recipient List for Broadcast from Menu Contact
  • How to Create a Broadcast Template Message
  • How to Create a Broadcast List
  • How to Assign a Campaign to a Division or Agent

Contacts

  • Contacts Menu Overview
  • How to Add Contacts
  • How to View and Edit Contacts Details

Chatbot

  • How to Create a Welcome Message Chatbot
  • How to Activate and Set Up Chatbot Conversations on Qontak
  • How to Use Natural Language Processing (NLP) Features
  • How to Manage User Input and Bot Response on Chatbot
  • How to Make Additional Settings on the Response Bot
  • How to Set Fallback Defaults on Qontak Chatbot

Reports

  • How to Export Chat History
  • Reports Menu Overview
  • About the General Report Type - Omnichannel
  • Explanation of Report Agent Performance Type
  • How to View and Download Broadcasts on Reports
  • How to View and Download Contacts on Reports

Package Usage

  • Package Usage Menu Overview
  • How to Self-Top-Up Unique Visitor and WhatsApp Conversation

Integrations

  • Integration Menu Overview
  • How to Integrate Mobile Chat in Omnichannel Qontak
  • How to do Tokopedia Chat Request Integration
  • How to do Tokopedia Chat Self Integration
  • How to Create, Integrate, and Customize Qontak Web Chat
  • How to Customize the Webchat Header

Settings

  • Settings Menu Overview
  • How to do User Management Settings - Users
  • How to Change Personal Information on Qontak Omnichannel
  • How to Set Division in Agents Management
  • How to Set Agent Allocation in Agents Management
  • How to Set Broadcast in Agents Management

Account Access

  • Supervisor Access Overview
  • Getting to Know the Differences in Accounts on Qontak Omnichannel
  • Admin Access Overview
  • Agent Access Overview

Mobile Apps Omnichannel

  • The Qontak Omnichannel's Mobile Version Inbox Menu Overview
  • How to Activate Online and Offline Status of Qontak Omnichannel Web Version
  • How to Open and Filter of Qontak Omnichannel Messages Mobile Version
  • How to Filter the Inbox Mobile Version
  • How to View the Chat Sessions of Qontak Omnichannel Mobile Version
  • How to Reply to Qontak Omnichannel Messages Web Version