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FAQ
Resolved Conversations Made Since September 2022
Omnichannel - Frequently Asked Questions (FAQs)
Product Announcement
The New Look of Qontak Omnichannel Sidebar Menu
Latest MUV Top Up Scheme
Omnichannel Server Maintenance - January 2, 2023
Overview Product
Overview of Qontak Omnichannel
Inbox
The Qontak Omnichannel's Web Version Inbox Menu Overview
How to Reply to Qontak Omnichannel Messages Mobile Version
How to Submit a Web Version Chat Template
How to Submit Media on the Qontak Web Version
How to Filter Inbox on the Web Version
How to Filter Contact Data and Keywords in the Inbox Search Bar
Broadcast
Broadcast Menu Overview
WhatsApp Blast Message Category on the Broadcast Menu
How to Make Recipient List for Broadcast from Menu Contact
How to Create a Broadcast Template Message
How to Create a Broadcast List
How to Assign a Campaign to a Division or Agent
Contacts
Contacts Menu Overview
How to Add Contacts
How to View and Edit Contacts Details
Chatbot
How to Create a Welcome Message Chatbot
How to Activate and Set Up Chatbot Conversations on Qontak
How to Use Natural Language Processing (NLP) Features
How to Manage User Input and Bot Response on Chatbot
How to Make Additional Settings on the Response Bot
How to Set Fallback Defaults on Qontak Chatbot
Reports
How to Export Chat History
Reports Menu Overview
About the General Report Type - Omnichannel
Explanation of Report Agent Performance Type
How to View and Download Broadcasts on Reports
How to View and Download Contacts on Reports
Package Usage
Package Usage Menu Overview
How to Self-Top-Up Unique Visitor and WhatsApp Conversation
Integrations
Integration Menu Overview
How to Integrate Mobile Chat in Omnichannel Qontak
How to do Tokopedia Chat Request Integration
How to do Tokopedia Chat Self Integration
How to Create, Integrate, and Customize Qontak Web Chat
How to Customize the Webchat Header
Settings
Settings Menu Overview
How to do User Management Settings - Users
How to Change Personal Information on Qontak Omnichannel
How to Set Division in Agents Management
How to Set Agent Allocation in Agents Management
How to Set Broadcast in Agents Management
Account Access
Supervisor Access Overview
Getting to Know the Differences in Accounts on Qontak Omnichannel
Admin Access Overview
Agent Access Overview
Mobile Apps Omnichannel
The Qontak Omnichannel's Mobile Version Inbox Menu Overview
How to Activate Online and Offline Status of Qontak Omnichannel Web Version
How to Open and Filter of Qontak Omnichannel Messages Mobile Version
How to Filter the Inbox Mobile Version
How to View the Chat Sessions of Qontak Omnichannel Mobile Version
How to Reply to Qontak Omnichannel Messages Web Version