FAQ

  • Resolved Conversations Made Since September 2022
  • Omnichannel - Frequently Asked Questions (FAQs)

Product Announcement

  • The New Look of Qontak Omnichannel Sidebar Menu
  • Latest MUV Top Up Scheme
  • Omnichannel Server Maintenance - January 2, 2023

Overview Product

  • Overview of Qontak Omnichannel

Inbox

  • The Qontak Omnichannel's Web Version Inbox Menu Overview
  • How to Reply to Qontak Omnichannel Messages Mobile Version
  • How to Submit Chat Template on Web Version
  • How to Submit Media on Qontak Web Version
  • How to Filter Inbox on Web Version
  • How to Filter Contact Data and Keywords in the Inbox Search Bar

Broadcast

  • Broadcast Menu Overview
  • How to Make Recipient List for Broadcast from Menu Contact
  • WhatsApp Blast Message Category on the Broadcast Menu
  • Template Pacing Overview
  • Guideline Compliance and Rejection Analysis Template Broadcast
  • How to Create a Broadcast Template Message

Contacts

  • Contacts Menu Overview
  • How to Add Contacts
  • How to View and Edit Contacts Details

Chatbot

  • How to Activate Chatbot Conversations on Qontak
  • How to Create a Welcome Message Chatbot
  • How to Use Natural Language Processing (NLP) Features
  • How to Manage User Input and Bot Response on Chatbot
  • How to Make Additional Settings on the Response Bot
  • How to Set Up Chatbot

Reports

  • Reports Menu Overview
  • About the General Report Type - Omnichannel
  • How to Export Report List of Conversations
  • Explanation of Report Agent Performance Type
  • How to View Bot Performance on Reports
  • How to View and Download Broadcasts on Reports

Package Usage

  • How to Manage Package Usage Conversation
  • How to Manage AI Chatbot Package Usage
  • How to View User Balance Details
  • How to Self-Top-Up Unique Visitor and WhatsApp Conversation

Integrations

  • Integration Menu Overview
  • How to Integrate Mobile Chat on Omnichannel Qontak
  • How to do Tokopedia Chat Request Integration
  • How to do Tokopedia Chat Self Integration
  • How to Integrate Shopee with Qontak Omnichannel
  • How to Manage E-Commerce Integration Quota

Settings

  • Settings Menu Overview
  • How to do User Management Settings - Users
  • How to Change Personal Information on Qontak Omnichannel
  • How to Set Division in Agents Management
  • How to Set Agent Allocation in Agents Management
  • How to Set Broadcast in Agents Management

Account Access

  • Supervisor Access Overview
  • Getting to Know the Differences in Accounts on Qontak Omnichannel
  • Admin Access Overview
  • Agent Access Overview

Mobile Apps Omnichannel

  • Inbox Menu Overview on Qontak Omnichannel's Mobile Version
  • How to Activate Online and Offline Status on Qontak Web Version
  • How to Open and Filter Qontak Omnichannel Messages on Mobile Version
  • How to Filter Inbox on Mobile Version
  • How to View the Chat Sessions on Qontak Mobile Version
  • How to Reply Messages on Web Version