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FAQ
Omnichannel - Frequently Asked Questions (FAQs)
Overview Product
Overview of Qontak Omnichannel
Inbox
The Qontak Omnichannel's Web Version Inbox Menu Overview
How to Reply to Qontak Omnichannel Messages Mobile Version
How to Submit a Web Version Chat Template
How to Submit Media on the Qontak Web Version
How to Filter Inbox on the Web Version
How to Open and Filter of Qontak Omnichannel Messages Web Version
Broadcast
Broadcast Menu Overview
WhatsApp Blast Message Category on the Broadcast Menu
How to Make a Recipient List on the Broadcast Menu
How to Create a Broadcast Template Message
How to Create a Broadcast List
How to Assign a Campaign to a Division or Agent
Contacts
Contacts Menu Overview
How to Add Contacts
How to View and Edit Contacts Details
Chatbot
How to Activate and Set Up Chatbot Conversations on Qontak
How to Create a Welcome Message Chatbot
How to Manage User Input and Bot Response on Chatbot
How to Make Additional Settings on the Response Bot
How to Set Fallback Defaults on Qontak Chatbot
How to Publish a Chatbot
Reports
Reports Menu Overview
About the General Report Type - Omnichannel
Explanation of Report Agent Performance Type
How to View and Download Broadcasts on Reports
How to View and Download Contacts on Reports
How to View and Download CSAT on Reports
Package Usage
Package Usage Menu Overview
How to Self-Top-Up Unique Visitor and WhatsApp Conversation
Integrations
Integration Menu Overview
How to do Tokopedia Chat Request Integration
How to do Tokopedia Chat Self Integration
How to Create, Integrate, and Customize Qontak Web Chat
How to Customize the Webchat Header
How to Change Whatsapp Display Name
Settings
Settings Menu Overview
How to do User Management Settings - Users
How to Change Personal Information on Qontak Omnichannel
How to Set Division in Agents Management
How to Set Agent Allocation in Agents Management
How to Set Broadcast in Agents Management
Account Access
Supervisor Access Overview
Getting to Know the Differences in Accounts on Qontak Omnichannel
Admin Access Overview
Agent Access Overview
Mobile Apps Omnichannel
The Qontak Omnichannel's Mobile Version Inbox Menu Overview
How to Activate Online and Offline Status of Qontak Omnichannel Web Version
How to Open and Filter of Qontak Omnichannel Messages Mobile Version
How to Filter the Inbox Mobile Version
How to View the Chat Sessions of Qontak Omnichannel Mobile Version
How to Reply to Qontak Omnichannel Messages Web Version