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FAQ

  • Resolved Conversations Made Since September 2022
  • Omnichannel - Frequently Asked Questions (FAQs)

Product Announcement

  • The New Look of Qontak Omnichannel Sidebar Menu
  • Latest MUV Top Up Scheme
  • Omnichannel Server Maintenance - January 2, 2023
  • Security Improvement: Broadcast Template Messages Checker by AI

Overview Product

  • Overview of Qontak Omnichannel

Company ID

  • How to Check Company ID (CID) on Omnichannel Menu

Inbox

  • The Qontak Omnichannel's Web Version Inbox Menu Overview
  • How to Reply to Qontak Omnichannel Messages Mobile Version
  • How to Submit Chat Template on Web Version
  • How to Submit Media on Qontak Web Version
  • How to Access Broadcast History Feature on Omnichannel Inbox Menu
  • How to Filter Inbox on Web Version

Campaign (Broadcast)

  • Campaign (Broadcast) Menu Overview
  • How to Manage Campaign Planner on Mekari Omnichannel
  • How to Make Recipient List for Broadcast from Menu Contact
  • How to Create a Recipient List via 'Select Contact' Automatically
  • WhatsApp Blast Message Category on the Broadcast Menu
  • Template Pacing Overview

Contacts

  • Contacts Menu Overview
  • How to Add Contacts
  • How to View and Edit Contacts Details
  • How to Bulk Edit Contacts on Omnichannel

Chatbot

  • How to Activate Chatbot Conversations on Qontak
  • How to Create a Welcome Message Chatbot
  • How to Integrate Systems with AI Chatbots Through API Integration
  • How to Use Natural Language Processing (NLP) Features
  • How to Manage User Input and Bot Response on Chatbot
  • How to Make Additional Settings on the Response Bot

Reports

  • Reports Menu Overview
  • About the General Report Type - Omnichannel
  • How to Export Report List of Conversations
  • Explanation of Report Agent Performance Type
  • How to View Bot Performance on Reports
  • How to View and Download Broadcasts on Reports

Package Usage

  • How to Manage Package Usage Conversation
  • How to Manage AI Chatbot Package Usage
  • How to View User Balance Details
  • How to Self-Top-Up Unique Visitor and WhatsApp Conversation

AI resources

  • How to Implement Ask Airene on Mekari Qontak Omnichannel

Integrations

  • Integration Menu Overview
  • How to Manage and Integrate Qontak with Google Business
  • How to Integrate Mobile Chat on Omnichannel Qontak
  • How to do Tokopedia Chat Request Integration
  • How to do Tokopedia Chat Self Integration
  • How to Integrate Shopee with Qontak Omnichannel

Settings

  • Settings Menu Overview
  • How to do User Management Settings - Users
  • How to Change Personal Information on Qontak Omnichannel
  • How to Set Division in Agents Management
  • How to Set Agent Allocation in Agents Management
  • How to Set Broadcast in Agents Management

Account Access

  • Supervisor Access Overview
  • Getting to Know the Differences in Accounts on Qontak Omnichannel
  • Admin Access Overview
  • Agent Access Overview

Mobile Apps Omnichannel

  • Inbox Menu Overview on Qontak Omnichannel's Mobile Version
  • How to Activate Online and Offline Status on Qontak Web Version
  • How to Open and Filter Qontak Omnichannel Messages on Mobile Version
  • How to Filter Inbox on Mobile Version
  • How to View the Chat Sessions on Qontak Mobile Version
  • How to Reply Messages on Web Version