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FAQ

  • Omnichannel - Frequently Asked Questions (FAQs)

Overview Product

  • Overview of Qontak Omnichannel

Log In

  • How to Login to the Mobile version of Qontak's Omnichannel
  • How to Login to the Web version of Qontak's Omnichannel

Inbox

  • The Qontak Omnichannel's Web Version Inbox Menu Overview
  • The Qontak Omnichannel's Mobile Version Inbox Menu Overview
  • How to Filter Inbox on the Mobile Version
  • How to Filter the Inbox Mobile Version
  • Incoming Message Sharing Scheme to Agent
  • How to Access Room History on Qontak Omnichannel Mobile Version

Broadcast

  • Broadcast Menu Overview
  • WhatsApp Blast Message Category on the Broadcast Menu
  • How to Create a Broadcast Template
  • Bagaimana Cara Membuat List Broadcast
  • How to Assign a Campaign to a Division or Agent
  • How to Send WhatsApp Blast Messages

Contacts

  • Contacts Menu Overview in the Qontak Omnichannel
  • How to Add Contacts
  • How to View and Edit Contacts Details

Chatbot

  • How to Activate and Set Up Chatbot Conversations on Qontak
  • How to Setup Chatbot Conversations

Reports

  • Reports Menu Overview
  • About the General Report Type - Omnichannel
  • Explanation of Report Agent Performance Type
  • How to View and Download Contacts on Broadcast Reports
  • How to View and Download Campaign on Broadcast Reports
  • How to View and Download NPS on Reports

Finance

  • Finance Menu Overview
  • How to Self-Top-Up Unique Visitor and WhatsApp Conversation

Integrations

  • Integration Menu Overview
  • How to Integrate Qontak CRM
  • How to Integrate WhatsApp
  • How to Integrate Facebook Messenger
  • How to Integrate Instagram
  • How to Integrate Telegram

Settings

  • Settings Menu Overview
  • Templates Overview
  • Office Hours Overview
  • Auto Responder Overview
  • Tags Overview
  • How to Set Auto Resolve

Account Access

  • Getting to Know the Differences in Accounts on Qontak Omnichannel
  • Supervisor Access Overview
  • Admin Access Overview
  • Agent Access Overview