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FAQ
Omnichannel - Frequently Asked Questions (FAQs)
Overview Product
Overview of Qontak Omnichannel
Log In
How to Login to the Web version of Qontak's Omnichannel
How to Login to the Mobile version of Qontak's Omnichannel
Inbox
The Qontak Omnichannel's Web Version Inbox Menu Overview
The Qontak Omnichannel's Mobile Version Inbox Menu Overview
How to Filter Inbox on the Mobile Version
How to Filter the Inbox Mobile Version
Incoming Message Sharing Scheme to Agent
How to Access Room History on Qontak Omnichannel Mobile Version
Broadcast
Broadcast Menu Overview
WhatsApp Blast Message Category on the Broadcast Menu
How to Create a Broadcast Template Message
How to Create a Broadcast List
How to Assign a Campaign to a Division or Agent
How to Send WhatsApp Blast Messages
Contacts
Contacts Menu Overview
How to Add Contacts
How to View and Edit Contacts Details
Chatbot
How to Activate and Set Up Chatbot Conversations on Qontak
How to Create a Welcome Message Chatbot
How to Manage User Input and Bot Response on Chatbot
How to Make Additional Settings on the Response Bot
How to Set Fallback Defaults on Qontak Chatbot
How to Publish a Chatbot
Reports
Reports Menu Overview
About the General Report Type - Omnichannel
Explanation of Report Agent Performance Type
How to View and Download Broadcasts on Reports
How to View and Download Contacts on Reports
How to View and Download CSAT on Reports
Package Usage
Package Usage Menu Overview
How to Self-Top-Up Unique Visitor and WhatsApp Conversation
Integrations
Integration Menu Overview
How to Integrate Qontak CRM
How to Integrate Qontak with Whatsapp Cloud
How to Integrate Facebook Messenger
How to Integrate Instagram
How to Integrate the Comments Feature with an Instagram Account
Settings
Settings Menu Overview
How to do User Management Settings - Users
How to Change Personal Information on Qontak Omnichannel
How to Set Division in Agents Management
How to Set Agent Allocation in Agents Management
How to Set Broadcast in Agents Management
Account Access
Supervisor Access Overview
Getting to Know the Differences in Accounts on Qontak Omnichannel
Admin Access Overview
Agent Access Overview