FAQ

• Omnichannel - Frequently Asked Questions (FAQs)

Overview Product

• Overview of Qontak Omnichannel

Inbox

• The Qontak Omnichannel's Web Version Inbox Menu Overview
• How to Reply to Qontak Omnichannel Messages Mobile Version
• How to Submit a Web Version Chat Template
• How to Submit Media on the Qontak Web Version
• How to Filter Inbox on the Web Version
• How to Open and Filter of Qontak Omnichannel Messages Web Version

Broadcast

• Broadcast Menu Overview
• WhatsApp Blast Message Category on the Broadcast Menu
• How to Make a Recipient List on the Broadcast Menu
• How to Create a Broadcast Template Message
• How to Create a Broadcast List
• How to Assign a Campaign to a Division or Agent

Contacts

• Contacts Menu Overview
• How to Add Contacts
• How to View and Edit Contacts Details

Chatbot

• How to Activate and Set Up Chatbot Conversations on Qontak
• How to Create a Welcome Message Chatbot
• How to Manage User Input and Bot Response on Chatbot
• How to Make Additional Settings on the Response Bot
• How to Set Fallback Defaults on Qontak Chatbot
• How to Publish a Chatbot

Reports

• Reports Menu Overview
• About the General Report Type - Omnichannel
• Explanation of Report Agent Performance Type
• How to View and Download Broadcasts on Reports
• How to View and Download Contacts on Reports
• How to View and Download CSAT on Reports

Package Usage

• Package Usage Menu Overview
• How to Self-Top-Up Unique Visitor and WhatsApp Conversation

Integrations

• Integration Menu Overview
• How to do Tokopedia Chat Request Integration
• How to do Tokopedia Chat Self Integration
• How to Create, Integrate, and Customize Qontak Web Chat
• How to Customize the Webchat Header
• How to Change Whatsapp Display Name

Settings

• Settings Menu Overview
• How to do User Management Settings - Users
• How to Change Personal Information on Qontak Omnichannel
• How to Set Division in Agents Management
• How to Set Agent Allocation in Agents Management
• How to Set Broadcast in Agents Management

Account Access

• Supervisor Access Overview
• Getting to Know the Differences in Accounts on Qontak Omnichannel
• Admin Access Overview
• Agent Access Overview

Mobile Apps Omnichannel

• The Qontak Omnichannel's Mobile Version Inbox Menu Overview
• How to Activate Online and Offline Status of Qontak Omnichannel Web Version
• How to Open and Filter of Qontak Omnichannel Messages Mobile Version
• How to Filter the Inbox Mobile Version
• How to View the Chat Sessions of Qontak Omnichannel Mobile Version
• How to Reply to Qontak Omnichannel Messages Web Version