FAQ

• CRM - Frequently Asked Questions (FAQs)
• Omnichannel - Frequently Asked Questions (FAQs)

Account

• How to Try Free Qontak CRM and Omnichannel Accounts
• Qontak's Referral Program
• How to Change Personal Information on Qontak Omnichannel
• How to Sign In to Qontak CRM Account and Omnichannel on Web Version
• How to Edit Admin Access
• How to Login to Qontak Omnichannel Mobile version

Settings

• Settings Menu Overview
• Office Hours Overview
• Auto Responder Overview
• Templates Overview
• Tags Overview
• How to Set Working Hours

Platform

• How to do User Management Settings - Users
• How to Set Auto Resolve
• How to Generate API Token on Qontak Omnichannel
• How to Generate Chatbot API Token on Qontak Omnichannel
• How to Edit Breadcrumb Access
• How to Manage Package Usage Conversation

Announcement

• Open API Endpoint Update on Mekari Qontak API before April 11, 2025
• The New Look of Qontak Omnichannel Sidebar Menu
• Latest MUV Top Up Scheme
• Security Improvement: Broadcast Template Messages Checker by AI
• Resolved Conversations Made Since September 2022

Product Scheduled Maintenance

• Mekari Qontak Server Maintenance - January 2024
• Omnichannel Server Maintenance - January 2, 2023

Mekari Qontak Consultant

• How to Implement the Mekari Qontak Consultant Feature Flow